Parking Operations Coordinator - Allentown, United States - City Center Group

Description

Parking Operations Coordinator


About City Center Group

Based in Allentown, Pa., City Center Group is a visionary real estate development and management company known for its expertise in creating vibrant, connected urban areas by combining Class A properties with placemaking and community-building experiences.

The company's major mixed-use development in downtown Allentown has helped transform the city into a regional center of excellence for business, recreation, and city living.

With 3 million square feet among five Class A office towers, the Renaissance Allentown Hotel, 14 residential buildings, and upscale retail and restaurant space, City Center Group's total investment in downtown Allentown is more than $850 million with another $537 million in planning and construction.

The Downtown Allentown Revitalization District was honored with a Global Award of Excellence by the Urban Land Institute (ULI).

City Center Group is preparing to develop a master-planned community called Northridge on nearly 200 vacant acres in East Allentown.

The company has also begun construction and planning on two mixed-use residential and retail buildings in downtown Easton, Pa., through a joint venture with Peron Development of Bethlehem, Pa.

Responsibilities
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Parking Administration

• Data entry and data transfer related to parking operations
• Conduct video reviews and investigations in security software
• Complete parking reports including but not limited to incident reports, safety reports, inspection reports, and invoice reports as needed
• Monitor parking usage and evaluate parking trends based on monthly parking reports
• Review/address parking enforcement inquiries/complaints. Process payments as needed
• Run monthly reports and assist finance with coding and billing
• Other duties as assigned

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Customer Service

• Manage responses to calls from garage call stations and address escalated concerns from parkers
• Maintain remote camera monitoring of the parking facilities to assess traffic flow, customer needs or equipment failure
• Address parking concerns and issues with the APA and the PPL Arena
• Provide excellent customer service when dealing with tenants, residents, employees, guests, visitors, vendors, contractors, and team members
• Manage and coordinate event parking services including working flexible schedule occasionally as required
• Other duties as assigned

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Equipment and Facilities/Property Management

• Ability to frequently move about inside and outside to inspect parking facilities daily (or as needed)
• General cleaning and maintenance of all City Center Group parking garages, equipment, and properties as needed
• Monitor equipment for functionality and manage oncall requirements for service
• Schedule service provider to repair damage to parking equipment as needed
• Frequent garage sweeps including inspecting parking conditions, validating parkers, ensuring parking regulations and compliance are being met to company standards
• Support to the property management, facilities and security team as needed
• Evaluate EV charging station usage and adequacy
• Other duties as assigned

Professional Requirements

• Associate degree or equivalent experience (2+ years) preferred in business management, property management, parking operations, administrative support, or another related field
• Demonstrated success working in a collaborative, dynamic, and resultsdriven environment.

Skills

• Strong verbal and written communication skills.
• The capacity to coordinate competing priorities.
• The interest and ability to collaborate on a team and execute priorities independently.
• Personable, professionally persistent, and outgoing.

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Flexibility to work occasional evenings or weekends as needed
:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with CRM software a plus but not required (e.g., Salesforce, HubSpot, Yardi)
• Ability to navigate and utilize internal company systems or databases

We have great benefits:

• Competitive compensation
• Medical, dental, vision
• Company paid long and shortterm disability insurance
• Companymatching 401k
• Selection of voluntary insurance coverages
• Paid parental leave
• Paid holidays
• Accumulated PTO days
• Wellness: Excellent worklife balance, flexible working hours, healthy snacks, and discounted gym membership.
• Volunteer & community service opportunities.
• Companymatching donation program for select nonprofit organizations.

City Center Group is committed to creating an inclusive work environment for each employee.

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age, or disability.

Pay:
From $20.00 per hour


Expected hours:
No less than 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance

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