IT Systems Administrator - Orlando, United States - Office of the State Attorney, 9th Circuit

Office of the State Attorney, 9th Circuit Orlando, United States

4 weeks ago

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Description

Job Description

IT Systems Administrator

The Systems Administrator will assist in the seamless operation of the State Attorney's computer systems. Work involves installing, supporting, and maintaining Hardware/Software systems, and responding to service desk issues, problems, and requests. The System Administrator demonstrates a mix of technical skills and interpersonal abilities, excelling in high-pressure situations, attentive listening, effective user training, and tactfulness. They may perform workstation and printer management, network troubleshooting, AD account creation, and Office 365 administration. This individual will act as the primary point of contact for the service desk and after-hours emergency calls. This is an onsite position and reports to the Director of Information Technology or Supervisor.

GENERAL DUTIES AND RESPONSIBILITIES

Note: The below description may not be representative of all duties and responsibilities for this position.

· Provide the initial and final points of contact for user problem tracking and resolution

· Answer incoming phone calls from users and troubleshoot and resolve users' problems

· Triage all IT related questions as they arise

· Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues

· Assist with checking out digital recorders, temporary laptops, and other hardware

· Install/troubleshoot software, to include Office 365 products, customer off the shelf software, Case Management, Windows 10/11, and other software as assigned

· Troubleshoot networking issues to include connectivity to the LAN and wireless

· Setup/troubleshoot computer hardware

· Setup/troubleshoot printers

· Setup/troubleshoot video teleconference equipment

· Assist attorneys in trial at the courthouse with various technology-related issues

· Document/update processes and procedures

· Prepare and present training for new hires

· Regularly update and maintain a detailed inventory of computer hardware and related assets

· Configure and support office-issued iPhones

· Create and remove user accounts

Troubleshoot and remotely support and/or travel between offices if needed
Other duties as assigned

REQUIRED COMPETENCIES

· Excellent customer service and communication skills

· Dependability and a willingness to learn

· Versatility and a willingness to work in an environment with rapidly changing priorities

· Ability to diagnose and resolve basic computer technical issues

· Ability to analyze problems with detail and accuracy, keep complex records, assemble and organize data, and prepare reports from such data

· Ability to work flexible hours depending on the office's needs

· Ability to effectively work as part of a team

· Ability to maintain confidentiality of company information

REQUIRED MINIMUM QUALIFICATIONS

· Knowledge and experience with Microsoft Windows Operating System, software, and hardware

· Knowledge and experience using Windows Active Directory

Azure AD/Intune user/Device Management experience

· Experience with Microsoft Exchange/Email

· Knowledge and experience using Microsoft Office 365

· Experience providing technical support

· Experience servicing hardware and software

· Ability to lift up to 25 lbs.

· Valid driver's license

PREFERRED TRAINING AND EDUCATION

· CompTIA A+ certification

· Bachelor's degree from an accredited college or university in Computer Science, Information Technology, or related field

· Two or more years of related experience

To Apply: Please send a cover letter, resume, and final law school transcript via e-mail to HR-

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

The State Attorney's Office reserves the right to modify the conditions of this job announcement or to withdraw the announcement without prior written or other notice. All information provided by applicants is subject to verification and background investigation. False statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Insurance benefits, vacation package and Florida Retirement System Pension benefits are offered with this position.

Nearest Major Market: Orange & Osceola Counties

Company DescriptionThe Office of the State Attorney, Ninth Judicial Circuit is a Governmental Law Firm.

Company Description

The Office of the State Attorney, Ninth Judicial Circuit is a Governmental Law Firm.

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