Assistant Front Office Mgr - Saint Helena, United States - Meadowood Resort LLC

Meadowood Resort LLC

Verified Company

Saint Helena, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality.

Position Summary

The Assistant Front Office Manager will assist with the planning, organization & control of the operation at Reception & Bell.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

People

Work with the Front Office Manager in oversight of all staff, including: Hire, orient, train, crosstrain, develop and motivate staff
Manage the activities of the staff; including scheduling
Manage staff performance through ongoing coaching and counseling to meet Meadowood standards
Conduct performance evaluations and salary reviews in a timely manner
Maintain positive relationships with all departments that interface with Reception and PBX.
Represent Front Office at the Operations Committee Meetings
Be a role model of Meadowood's culture and service standards

Product/Service

Provide gracious hospitality to all who enter reception lodge
Ensure guest satisfaction throughout their experience with Meadowood
Resolve guest problems/complaints
Work with MODs to manage guest recovery programs and policies
Assist Reception & Bell staffs with heavy checkin, checkout, room moves or as needed to ensure efficient service and guest satisfaction
Ensure that the reception desk and bell equipment are maintained in a clean and orderly fashion at all times.
Ensure that supplies, maps and other resources are properly stocked at the desk

Profit/Financial Controls

Manage and control labor and operating expenses, including meal premiums & overtime.
Assist in the development of the budget.

Supervisory Responsibility

Supervises Reception and Bell staff

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Demonstrated guest/customer service skills
Demonstrated ability to lead and manage people
Strong interpersonal skills
Strong verbal and written communication skills
Excellent problemsolving skills
Eye for detail
Strong organizational skills
Demonstrated use of solid reasoning and judgment to deal effectively with guests
Proficient in MS office programs and PMS systems
Team oriented
Steady under pressure

Education and/or experience

23 years experience at a luxury or high end property preferred. High school graduate, college graduate preferred. Valid driver's license.
Language skills: Ability to communicate clearly verbally and in writing. Ability to communicate in Spanish or other foreign languages a plus
Mathematical

SKILLS:
Ability to analyze guest folios and financial statements

Reasoning ability: Ability to solve problems and use independent judgment

Physical Demands

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stand for long periods of time. Estimate 70% of time is spent on feet and 30% sitting at desk.
Have frequent need to perform the following physical activities: bend/stoop/squat and reach above shoulders.
Have frequent need to perform standing and walking activities.
Lifting/carrying 35 pounds occasionally.
Vision requirements: constant need to produce products, complete forms, read reports, view computer screen. Frequent need to see small detail. Frequent need to see things clearly beyond arm's reach.
Hearing requirements: constant need to communicate in person and over the phone.

Benefits: