Customer Service and Inbound Sales Rep - Westlake Village, United States - Vitavet Labs Inc
Description
SIGNING BONUS - UP TO $1,000
We are a growing pet nutrition company looking for a full-time Customer Service Sales Representative to join our Inbound, Direct to Consumer team.
Are you a fast learner? Have good common sense and people skills? Would you like to work in a fun but fast paced call center where employees can bring their dogs to work? If so, we would like to hear from you.
Duties/Responsibilities:
- Handle an average of 4060 inbound calls a day
- Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
- Answer inquiries from customers concerning products and their uses
- Identify opportunities to upsell or crosssell based on customer needs
- Maintain customer records in database
- Collect and enter orders into CRM
- Thoroughly address all customer inquiries, including nutritional aspects of products
- Administrative duties such as verifying estore orders, and processing returns
- Perform other related duties as assigned
Required Skills/Abilities:
- High School Diploma or Equivalent
- Outstanding written and verbal communication
- Active listener
- Computer literate and willingness to learn
- Ability to multitask and adapt to a fastpaced environment
- Prior Call Center experience a plus
- Bilingual a plus
Monthly uncapped bonuses and contests
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