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Service Manager
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Field Service Project Manager
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Omron Healthcare Jonesboro, United StatesOur company is looking for strong adminstrative skills sought by high profile development and management company. This is a critical position that is expected to display and maintain the utmost in professionalism at all times. Responsible for all lobby functions including answeri ...
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Software Engineer Business Platform
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Junior Electrical Engineer
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Field technician
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Service Manager
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Project Delivery Manager
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Hotel General Manager
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Residential House Manager
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Sales Call Center Specialist
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rn - case manager - senior health clinic
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Branch Manager
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Network Operations Center Engineer
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Service Desk Analyst
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Operations Manager
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Preconstruction Manager
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General Manager
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Resident Solutions Architect
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Dietary Cook
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Customer Service Manager - Jonesboro, United States - TrinityRail
Description
TrinityRail is searching for Customer Service Manager. We provide a complete array of railcar maintenance services.The ideal candidate would e nhance the customer experience by optimizing the flow of information throughout the operations process within the shop.
What you'll do:
R esponsible for end-end sales, operations & planning processes
Serve as the point of contact between the plants and customers
Review all documents prior to inbound inspection; outbound disposition
Develop standard operating procedures for all costumer-facing processes
Monitor and track shop car turnaround times
Participate in weekly calls with corporate regarding plant activity and car flow updates
Ensure accurate status of all cars in Railcar Rx
Answer questions regarding the status of car flow
Manage all inbound and outbound
Manage the Revenue forecasting
Supervise 3-6 employees directly
Develop alternate method(s) for digitizing car documentation
Qualifications
What you'll need:
Bachelor's Degree or equivalent combination of education and experience
5 or more years in the transportation/ logistic field
5 or more years in the customer service field
Experience managing teams
Highly functional in all Microsoft Office products
Excellent to multi-task in a fast-paced environment
Ability and desire to work in a team environment