Tyler Lee

Capable Patient Representative dedicated to supplying superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at showing client needs and concerns to improve engagement strategies and overall service.

PATIENT ADVOCATE

First Source Solution USA - Jonesboro, AR

 September 2021 to Present

• Aided patients in understanding individual rights and responsibilities regarding care, coverage, and payment. 
• Review the hospital census or use established referral method to identify self-pay patients consistently throughout the day.
• Screen those patients that are referred to First source for State, County and/or Federal eligibility assistance programs.
• Document the results of the screening in the onsite tracking tool and hospital computer system.           
• Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
• Outside field work as needed to include Patient home visits to screen for eligibility of State, County, and Federal programs.

CUSTOMER SERVICE REPRESENTATIVE

Atento - Pharr, TX

February 2021 to April 2021

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times. 
• Enhanced productivity levels by predicting needs and delivering outstanding support.
• Promoted superior experience by addressing customer concerns, showing empathy and resolving problems swiftly.  

DIRECT SUPPORT PROFESSIONAL

Network of Community Options - Jonesboro, AR

March 2019 to January 2021

• Maintained frequent supervision of residents unable to call for assistance.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Helped with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted clients with daily living needs to support self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Supplied safe mobility support to help patients move around personal and public spaces.

INTERNSHIP

St. Bernard's Health and Wellness 

August 2020 to December 2020

• Demonstrated use of fitness equipment including cardio and resistance training.
• Worked one on one with youths and adults to produce an exercise routine to increase strength, mobility, and quality of life.      
• Monitored patient for ECG changes, cardiac arrhythmias, blood pressure and symptoms before, during and after exercise. 
• Created fitness and exercise programs to help patients recover from chronic diseases and improve overall physical health.
• Demonstrated proper form and watched patients during exercises.

RECEPTIONIST/ CUSTOMER SERVICE REP.

Nursing Federal Work-Study, Arkansas State University

August 2017 to May 2020

• Provide customer service while managing questions/problems/complaints in a professional manner face-to-face or telephone. 
• Supervised on average 100 print jobs in an hour. 
• Aid students with computer use, software, and peripheral equipment (printers and scanners).
• Answer phone calls and help with detailed information
• Performed data entry for customer information

ASSOCIATE / CASHIER

TKS - Jonesboro, AR

February 2018 to July 2018

• Operate POS cash register
•  Overseeing over 92 transactions on average daily, and count money in cash

BACHELOR OF SCIENCE IN EXERCISE SCIENCE

Arkansas State University - Jonesboro, AR 

August 2017 to December 2020

TECHNICAL CERTIFICATE- PRE HEALTH-PROFESSIONAL

Arkansas State University – Newport, AR 

June 2018 to Present

BEHAVIORAL HEALTH 

The University of Arkansas at Pine Bluff - Pine Bluff, AR 

August 2015 to May 2017

HIGH SCHOOL DIPLOMA

Lee High School Marianna - Marianna, AR

August 2011 to May 2015