Regional Director Operations - Los Angeles, United States - Telecare Corporation

Telecare Corporation

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams.

Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Full Time:
DAYS 8:00 am - 5:00 pm; Monday - Friday
Expected starting wage range is $145, $180, Telecare applies geographic differentials to its pay ranges.

The pay range assigned to this role will be based on the geographic location from which the role is performed.

Starting pay is commensurate with relevant experience above the minimum requirements.

***The Regional Director manages facilities within the assigned geographical region and/or product line, ensuring achievement of clinical program objectives, quality care, mutually supportive County and State relationships, and budgetary expectations.

ESSENTIAL FUNCTIONS

Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with internal and external stakeholders
Responsible for the administrative functioning of facilities in the assigned geographical region and/or product type
Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned employees, frequent feedback focusing on both positive and problematic aspects of work performance and other management practices that are consistent with Continuous Quality Improvement
Supervises facility Administrators, including:
Establishing operational objectives with all Administrators and SVP-Ops
Developing communication linkages between the Administrators and the SVP-Ops
Monitoring the performance of Administrators and facility department heads and reviewing these assessments with the SVP-Ops on a quarterly basis
Continuously monitoring the financial performance of each Administrator and reporting the findings to the SVP-Ops
Collaborates with other administrative staff in strategic planning activities with the goal of ensuring ongoing effectiveness of the company
Ensures that personnel objectives are met, including:
Monitoring, on a monthly basis, personnel standards for attendance, turnover, recruitment and Workers' Compensation claims at all facilities
Monitoring personnel office functions at all facilities, identifying problems and recommending corrective action
Ensuring that all facilities are in compliance with federal and state labor laws including affirmative action, EEOC, OSHA and others as applicable
Develops and maintains a collaborative relationship with State and County officials, including:
Regularly contacting county officials for the purpose of gathering feedback on program performance and maintaining an excellent community reputation
Providing county officials with information needed (research and other data) to support effective Telecare performance
Informing all Telecare managers of legislative changes affecting operations
Maintains a continuous analysis of market conditions, state and county policy directives, political changes and shifts in patient needs to respond to changes in a timely fashion
Submits a semiannual written plan to the SVP-Ops containing objectives and schedules related to patient care, finance, county/payer relations and personnel
Travels to Telecare facilities and the corporate office frequently
Manages county contracts, including:
Ensuring that all facilities are in compliance with state and county licensing and monitoring requirements on an ongoing basis
Monthly program monitoring resulting in problem identification and corrective action plans for review by executive management staff (as needed)
In collaboration with facility management staff, manages the clinical programs, including:
Developing and monitoring each facility's clinical program on a monthly basis, identifying problems and recommending corrective action
Ensuring that a safe, clean and therapeutic environment is maintained at all facilities
Recommending program staffing changes in response to changes in members served needs or market conditions
Annually evaluating program needs and clinical objectives with facility administration and county officials
Recommending topics for annual research reports to the Research and Evaluation department
In collaboration with facility Administrators, assumes responsibility for fiscal objectives, including:
Monitoring, on a monthly basis, facility expenditures, ensuring that expenses are within the budget and reporting significant variances
Monthly monitoring of FTE reports to ensure that facility staffing is in line with the budget
Reviewing with facility administration all financial requests that are beyond the limits of the facility budget and making recommendations regarding approval or di