- Maintain the Spa areas in a spotless condition and maintain the common areas of the spa in between appointments.
- Knowledge of all aspects of the treatments and the ability to recommend and suggestive selling.
- Process spa reservations, billing, and meet and greet all guests as they arrive and depart from their treatments.
- Support all aspects of retail: Guest assistance, product display, suggestive selling, and merchandising.
- Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments.
- Use good judgement and maintain discretion and diplomacy while performing job duties.
- Participate in all designated programs, meetings, and training.
- The ideal candidate will have previous customer service experience in the hospitality industry, the spa and wellness industry, or from within the retail industry.
- Ability to work in a fast-paced environment with an outgoing team.
- Possess excellent communication style and skills.
- Prior customer service experience/luxury hospitality experience preferred
- Combination of education and work experience
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Wellness Coordinator - Calistoga, United States - Auberge Resorts
Description
Company DescriptionA century ago, Calistoga was a town centered around its bubbling natural hot springs and the beautiful weather of the Napa Valley. Today, it's a bucket-list destination for ardent wine lovers, foodies and wellness seekers for its particularly enviable version of the "good life." Solage was created to reflect its hometown spirit, drawing visitors as well as area vintners who come here after a day in the vineyards to relax over a glass of wine or a craft cocktail and connect.
Job Description
Join our team as a Wellness Coordinator and become one of the authors of our story. The Wellness Coordinator provides an exceptional environment in spa, fitness and retail to enhance the guests visit. Schedules treatments, meet and greet guests, sell merchandise and check on fitness areas.
Qualifications
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
