Shuttle Operations Manager, Transportation Services - Bellingham, United States - Western Washington University

Description

Shuttle Operations Manager, Transportation Services

Work type: Permanent Full Time
Location: Bellingham, WA
Categories: Business and Financial Affairs

Position Title Shuttle Operations Manager, Transportation Services

About the University Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2022 U.S. News & World Report rankings. Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

About the Department The Transportation Services Department supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

About the Position The Shuttle Operations Manager is responsible for developing and managing all aspects of Western Washington University's Transportation Services shuttle services. This position oversees the purchasing and maintenance of shuttle vehicles, the hiring, training, and scheduling of shuttle drivers, the development, implementation, and continual updating of policies and procedures, and the day-to-day operations of the shuttle program. The position oversees contracts with vendors, prioritizing student safety, service, and compliance. Manages program purchases and expenses in accordance with the program budget and university policies and procedures. The Program Manager is responsible for all communication with shuttle service stakeholders and users, ensures adherence to all university, state and federal policies and laws pertaining to shuttle services.
The Shuttle Operations Manager reports to the Commute Options Program Manager in the Transportation Services Department. The Shuttle Operations Manager works closely with numerous Western Washington University (WWU) departments, entities, and student groups to develop and implement safe, sustainable, and efficient transportation options for campus. Using data, analytics, and industry research, the Shuttle Operations Manager will employ strategies to reduce travel and wait times, while increasing reliability and safety.

Essential Job Duties:

Shuttle Policies, Procedures, and Regulations (40%)

-Responsible for developing, implementing, and refining policies and procedures for the safe, reliable, effective, and efficient operations of Western's shuttle program. These policies and procedures will exceed all current federal, state, and university requirements. Including, but not limited to:

• Driver, Dispatcher, and Shift Lead position descriptions, requirements, and training programs.
• Safe operations of shuttles
• Inclement weather operations
• Incident and emergency response guide
• Shuttle rider code of conduct
• Shuttle rider feedback mechanism with responses and operations improvement methods

-Ensure compliance with all federal, state, and university laws, regulations, policies, and procedures for shuttle operations.

-Continuously monitor and analyze operational performance and makes recommendations for improvements.

-Manage and oversee business system functions, structures, capabilities, and limitations. Administer configuration and specifications to maximize user experience.

-Prepare and develop annual program budget; monitor and approve expenditures in accordance with University policies and principles of sound fiscal management.

Operations Supervision (40%)

-Hire, train, schedule, and supervise shuttle staff.

-Ensure staff are supported in their work with appropriate training and tools.

-Articulate organizational strategy and vision to staff.

-Set goals, establish timelines, manage resources, monitor and measure progress, celebrate team successes.

- Plan and implement service improvements; investigate and resolve concerns regarding services and staff. Create and implement policies, procedures, and controls to ensure safe and efficient operational activities, adhere to established service, budget and customer satisfaction standards.

Shuttle Vehicles & Equipment Management (20%)

-Accountable for the proper operations and management of shuttle vehicles and equipment.

-Oversee vehicle maintenance and upgrade schedules. Ensures vehicles are serviced and kept in safe operating order.

-Stay well-informed of current industry trends and practices. Conduct peer institutional research, represent Western in workgroups and discussions.

-Perform other duties assigned.

Required Qualifications Essential Competencies:
-Demonstrate personal integrity and trustworthiness.

-Manage stressful situations and changing priorities.

-Anticipate, recognize, and resolve problems.

-Maintain a positive, optimistic, and success-oriented attitude.

-Be professional, tactful, and courteous.

-Promote a safe work environment

-Exhibit a professional work ethic.

Required Qualifications:

-High School Diploma

-Five years of transportation management experience including operations, personnel, vehicle, and equipment management.

-Demonstrate interpersonal oral and written communication skills.

-Ability to work successfully with stakeholders at all levels throughout a large organization and with outside groups.

-Ability to maintain composure while working in a fast-paced, customer service focused environment.

-Excellent organizational skills and ability to analyze complex information, define and solve problems and function effectively within a complex regulatory environment.

-Develop, implement, refine, and interpret policies and procedures.

-Work independently and coordinates tasks within project priorities.

-Demonstrate proficiency with Microsoft Office Suite.

Preferred Qualifications Preferred Qualifications:
-Bachelor's degree and/or advanced coursework in logistics, business administration, or transportation systems.

-Washington State Class C Commercial Driver's License.

-Experience working with transportation business systems and applications.

Special Requirements Conditions of Employment:
-Have a valid Washington State Driver's License.
-Had driver's license for a minimum of five years.
-Five-year clean driving abstract.
-Pass background check.
-Ability to lift 40 lbs.
-Must be able to work nights and weekends.

Conditions of Employment All employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to if you need information regarding medical or religious exemption and applicable accommodations.

Salary
Hiring range for position is $72,070 - $82,880/year. Through longevity position tops out at $93,690/year.

Benefits Information
Benefits Overview for Administrative Professional Position.

Application Instructions
A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications. Please include the names and contact information of three professional references. References will only be contacted if necessary, with notice provided beforehand.

Provide copy of driver's license and state driving abstract with application.

Closing Date Notes Application review begins May 16, 2024; position is open until filled.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU's Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.

Job no: 501713
Advertised: Apr :00 Pacific Daylight Time
Applications close: May :55 Pacific Daylight Time