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    Office Manager - Sanford, United States - Dr Lane & Associates

    Dr Lane & Associates
    Dr Lane & Associates Sanford, United States

    3 weeks ago

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    Description
    Overall Responsibility:

    The Office Manager oversees the daily operations of the dental office by ensuring compliance with company policies, managing employee and patient relations, and to increase production and collections while increasing staff morale and patient satisfaction. At least 2 years of dental experience.

    Key Tasks & Responsibilities:

    Daily/Weekly/Monthly Tasks will include, but are not limited to:
    • Effectively manages patient scheduling, staff productivity, collections and receivables, and miscellaneous operations expenses.
    • Increases and stimulates new patient growth.
    • Works in collaboration with the regional director and the marketing department to ensure that all office marketing needs are met.
    • Helps drive staff to get five-star online patient reviews.
    • Responds to doctor, patient, and employee inquiries and seeks assistance when necessary.
    • Oversees daily close out functions as well as daily deposit and month end with corporate office.
    • Ensures that necessary reports are forwarded to the corporate office in a timely manner.
    • Handles patient complaints.
    • Helps train employees after their initial basic training program throughout their time in the office.
    • Daily maintenance of office doctor/patient ratio needs.
    • Plans, assigns, and directs work of office staff and directly supervises dental office and staff.
    • Appraises performance, rewards, and coaches' employees.
    • Conducts monthly staff meetings and morning huddles.
    • Addresses complaints and resolves problems.
    • Is responsible for office supply quarterly inventory.
    Skills & Attributes:
    • · Excellent planning and organizational skills
    • · Well-developed interpersonal and organizational skills
    • · Professional appearance and manner
    • · Computer literacy
    Job Specifications:
    • · High School Diploma or GED
    • · At least 2 years' experience in a Dental
    • · Ability to lift 15-20lbs
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