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    Process Engineer - Baltimore, United States - ASM International

    ASM International
    ASM International Baltimore, United States

    4 weeks ago

    Default job background
    Description

    PURPOSE:


    Lead process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives.

    Lead the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.


    KEY RESPONSIBILITIES:
    " Responsibilities
    o Reports and escalates to the ITSM Manager
    o Manage and evolve CareFirst's ITIL Change Management process and governance.
    o Drives the Change Management practice from a strategic and tactical perspective to understand requirements.
    o Analyzes current assessments, operational efforts and provides recommendations for improvements to all operational processes.
    o Designs and develops Change Management best practices for the organization, including managing Change Advisory Board meetings.
    o Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management.
    o Drives steady state and continuous improvement in the ITSM operations support of the organization.
    o Participates in other related valued discussion to understand requirements and ITSM operations management.
    o Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive.
    o Documents process, procedures, and work instructions
    o Contributes to Change Management needs for the organization.

    " Certifications required
    o ITIL Foundation+


    ESSENTIAL FUNCTIONS:
    40% Acts as process owner and demonstrates tangible benefits and value of the process.

    25% Leads collaboration with cross-functional teams to identify, analyze gaps, and document processes.

    20% Lead the adoption, success, and maintenance of processes.

    10% Evaluate metrics, identify and implement improvement strategies.

    5% Performs validation activities on existing and new processes.

    Qualifications
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
    accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Education Level:
    Bachelor's Degree


    Education Details:
    Computer Science, Information Technology, or related fields

    Experience:

    8 years of relevant process engineering experience or demonstrated ability to perform the functions at the level required

    In Lieu of Education

    In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

    Preferred Qualifications
    Advanced degree

    Knowledge, Skills and Abilities (KSAs)
    Ability to motivate others and foster a culture of continuous improvement and agile execution., Advanced
    Ability to exercise independent judgment in methods, techniques, and evaluation criteria., Advanced
    Knowledge of process improvement techniques., Advanced
    Knowledge of process mapping and documentation techniques., Advanced
    Ability to work with data and analytics., Advanced


    Top 5 Mandatory Skills:

    • Process expertise Expert level knowledge of ITIL Change Management process, KPIs, and best practice.
    • Thought leadership - Ability to identify and raise the gaps/areas for improvement within Change Management and where that process connects to others (e.g. Incident and Problem Management).
    • Successful execution Ability to independently pursue and execute process improvements and governance.
    • Communicative Ability to effectively and regularly communicate progress, governance, and escalations items to management.
    • Analysis Ability to analyze Change Management data and translate it into meaningful explanations for leadership.
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