- Process expertise Expert level knowledge of ITIL Change Management process, KPIs, and best practice.
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process engineer
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Sr Process Controls Engineer
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6 days ago
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Middle River Aerostructure Systems Baltimore, United States· Position Title: Materials and Process Engineer- Documentation Mgmt · Location: Baltimore, MD, US, 21220 · Date: Sun, 19 May 24 06:04:33 CDT · Company Name: STENAHCM20 · Description: About Us: · Middle River Aerostructure Systems is a world-leading manufacturer of thrust rever ...
Process Engineer - Baltimore, United States - Ageatia Global Solutions
Description
PURPOSE:
Lead process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives.
Lead the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.
KEY RESPONSIBILITIES:
" Responsibilities
o Reports and escalates to the ITSM Manager
o Manage and evolve CareFirst's ITIL Change Management process and governance.
o Drives the Change Management practice from a strategic and tactical perspective to understand requirements.
o Analyzes current assessments, operational efforts and provides recommendations for improvements to all operational processes.
o Designs and develops Change Management best practices for the organization, including managing Change Advisory Board meetings.
o Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management.
o Drives steady state and continuous improvement in the ITSM operations support of the organization.
o Participates in other related valued discussion to understand requirements and ITSM operations management.
o Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive.
o Documents process, procedures, and work instructions
o Contributes to Change Management needs for the organization.
" Certifications required
o ITIL Foundation+
ESSENTIAL FUNCTIONS:
40% Acts as process owner and demonstrates tangible benefits and value of the process.
25% Leads collaboration with cross-functional teams to identify, analyze gaps, and document processes.
20% Lead the adoption, success, and maintenance of processes.
10% Evaluate metrics, identify and implement improvement strategies.
5% Performs validation activities on existing and new processes.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Level:
Bachelor's Degree
Education Details:
Computer Science, Information Technology, or related fields
Experience:
8 years of relevant process engineering experience or demonstrated ability to perform the functions at the level required
In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Preferred Qualifications
Advanced degree
Knowledge, Skills and Abilities (KSAs)
Ability to motivate others and foster a culture of continuous improvement and agile execution., Advanced
Ability to exercise independent judgment in methods, techniques, and evaluation criteria., Advanced
Knowledge of process improvement techniques., Advanced
Knowledge of process mapping and documentation techniques., Advanced
Ability to work with data and analytics., Advanced
Top 5 Mandatory Skills:
3. Successful execution Ability to independently pursue and execute process improvements and governance.
4. Communicative Ability to effectively and regularly communicate progress, governance, and escalations items to management.
5. Analysis Ability to analyze Change Management data and translate it into meaningful explanations for leadership.
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