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    Technical Account Manager - San Francisco, United States - Loft Labs, Inc.

    Loft Labs, Inc.
    Loft Labs, Inc. San Francisco, United States

    2 weeks ago

    Default job background
    Description
    About Loft Labs
    We are a venture-backed tech startup aiming to lead the way in empowering platform engineers. After securing our Series A funding led by Khosla Ventures, we are in a phase of rapid growth and on the lookout for enthusiastic individuals to join our team.
    Our headquarters are located in San Francisco (Salesforce Tower), but our team is spread across the globe, embracing a remote-first work culture.
    We are the brains behind vCluster, an open-source technology for virtualizing Kubernetes which has seen over 40 million virtual clusters created by users. Our commercial product based on vCluster has experienced significant growth with multi-million dollar revenue and a 4.6x ARR increase over the past year. Our client base now includes major global Fortune 500 companies as well as fast-growing tech unicorns.
    Working on developer tools and open-source tech is in our DNA, as we are behind several popular projects including vCluster and DevPod.

    Role Overview
    As a Technical Account Manager (TAM) at Loft Labs, you will have a crucial role in supporting our customers' journey into the cloud-native landscape. This position goes beyond solving technical issues; it's about empowering customers to achieve their innovation goals using vCluster Pro. You will serve as the main technical advisor and product advocate, ensuring customers maximize their investment in our technology.

    Responsibilities
    - Offer complete technical guidance and support for vCluster Pro to ensure customer success.
    - Collaborate with customers to develop and implement strategies for the optimal use of vCluster Pro.
    - Conduct technical discussions and hands-on sessions with customers to showcase best practices and the benefits of virtual Kubernetes clusters.
    - Work with engineering and product teams to communicate customer feedback and shape product development in line with customer requirements.
    - Help identify and resolve complex technical issues using your deep knowledge of Kubernetes, cloud architectures, and DevOps principles.
    - Establish and nurture strong relationships with key stakeholders within customer organizations, from technical teams to executive leadership.

    Requirements

    Basic Qualifications
    - Extensive experience in Software Engineering, with a focus on technical account management, customer success, or consulting centered on cloud technologies and Kubernetes.
    - Strong technical background in Kubernetes, including practical experience with container orchestration, cloud service architectures, and DevOps tools.
    - Strong communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences.
    - Proven ability to solve problems and adapt in fast-changing environments.

    Preferred Qualifications
    - Experience with virtual Kubernetes clusters and multi-tenancy solutions in cloud environments.
    - Certifications in Kubernetes (CKA/CKAD) and familiarity with cloud platforms (AWS, Azure, GCP).
    - A passion for open-source and involvement in the Kubernetes community.
    - Experience in a startup or a fast-paced tech environment.

    Benefits

    We offer the following benefits:

    Competitive Salary :
    We offer higher salaries than other startups.

    Platinum-Level Insurance :
    We provide top-tier health, dental, vision, and life insurance for you and eligible dependents.

    Flexible Working Schedule:
    Need to run errands during the day? No problem. We value results over strict work hours.

    Workplace Flexibility:
    Whether you prefer working from home or a coworking space, we accommodate your preferences. Life changes, and we are willing to adjust to best suit your needs.

    Why join Loft Labs?

    Joining a rapidly evolving startup like Loft Labs means you'll be an essential team member from day one. Expect a quick application process, a work environment free from unnecessary formalities, and the opportunity to progress swiftly in your career.

    Culture & Values

    At Loft Labs, we hold dear:

    Technical Excellence : We are committed to delivering top-notch technology and high-quality software for our users.
    Customer Obsession : Going the extra mile to ensure customer satisfaction with great usability, thorough documentation, and prompt support.
    Impressive Speed : From feedback to feature deployment, we move swiftly, making our users appreciate our quick response.
    Bold Innovation : Always challenging the status quo to address critical issues, even if it means starting from scratch. We value open-source projects and embrace diverse perspectives in our team culture.

    Loft Labs, Inc. provides equal opportunities for all applicants. We celebrate diversity and strive to create an inclusive work environment. We actively promote unbiased practices in our recruitment process to ensure equal opportunities for everyone who joins our team.
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