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Implementation Consultant - Atlanta, United States - LINQ Services
Description
Who We Are:
We are a national, innovative, high-growth software company devoted to K12 education administration.
Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management.
We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service.
Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution.
We have achieved this by building relationships based upon:
expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.
LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger.
LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities.
LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels.
LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.LINQs Values:
Count on us
Were ready and reliable for our partners and each other
Class of our own - We hold ourselves to a high standard of excellence
Fair and Square - Integrity and mutual respect are table stakes
Nourish Connection - We foster a culture of teamwork and trust
Educated Advancement - Our deep knowledge and experience propel our development
The Nutrition Implementation Consultant partners with clients to gain a comprehensive understanding of their district and business/technical requirements and works to ensure that delivery of LINQ software addresses those needs.
The Implementation Consultant ensures the transition to LINQ software is completed according to predetermined timelines and establishes a positive introduction to the new relationship between the client district and EMS LINQ.
The Nutrition Implementation Consultant reports to an Implementation Manager within the Implementation Services area of the Client Experience (CX) Operations department.
Responsibilities:
Provide exceptional professional services and education to clients about LINQ software products, including TITAN nutrition software.
Work with clients in the project planning stage to understand and document requirements regarding LINQ products, providing best practice information to improve client experience in implementation.
Design and conduct knowledge transfer and configuration sessions through remote training, onsite training or through webinars and recorded sessions.Educate users on LINQ software functionality and product and system configuration, assisting the client where necessary to complete required functional requirements.
Collaborate with team members and other LINQ stakeholders to successfully complete implementation projects in a timely manner and deliver exceptional client service.
Assist internal LINQ teams with creation of training resources and documentation.Play an active role in proactively identifying product issues and troubleshooting issues. Report issues to escalated support team following established LINQ processes, creating documentation as required.
Keep up to date on administrative tasks such as attending team meetings, entering and updating data and metrics in project management tool (Wrike, Salesforce), communicating with clients, entering time reports and managing internal communications.
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.Use available resources like LINQ Academy to improve self-knowledge on industry-related issues and business-related skills.
Participate in LINQ user events (remote and in person) and travel when required to client sites for onsite training.
Perform other duties as assigned.
Be an advocate and champion of LINQ software and services.
Preferred Skills:
Experience in child nutrition or K-12 education industry preferred
Strong knowledge and execution in project management and software services delivery
Exceptional client relationship and communication skills, with the ability to work directly and professionally with clients in both remote and in-person environments
Ability to work successfully with teams and with leadership to help build efficient and productive work environment.
Active listening skills and ability to communicate effectively with internal and external stakeholders in both verbal and written form.
Growth mindset and desire to continually develop and improve knowledge and skills
Spanish language (spoken and written) proficiency a plus
Familiarity with Microsoft Office 365 suite (Teams, PowerPoint, Outlook, Excel) and project management software (example: Wrike) a plus.
Qualifications:
BA/BS degree in a technical or business-oriented field
3+ years of relevant professional experience, including either K-12 industry operator experience or software implementation or support, technical/professional service, or other relevant business experience.
Project management experience or certifications (such as PMI-based CAPM or PMP) a plus.Valid drivers license and ability to travel when required.
Total Rewards:
Remote working environment
Ability to work in a physical office, if near one of our offices
(Wilmington, Irvine, and coming soon, Austin)
One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)
Company Bonus Plan or Target Sales Commission Plan
Flexible Open Paid Time Off Plan
Paid Parental Leave Policy
10 paid holidays
16 hours of paid volunteer time
Blue Cross Blue Shield benefit network (medical/dental/vision)
Low-deductible PPO option or HDHP option with employer contributed HSA
Dental with child orthodontia
100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance
Health and wellness benefits including gym and Headspace reimbursement
Professional development opportunities
EOE Statement/Accommodation Notice:
LINQ is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Employment Opportunity Posters
If youd like to view a copy of the companys affirmative action plan or policy statement, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Lydia Buurma at This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process.
Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation.
Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.
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