Implementation Consultant - Atlanta, United States - TELUS
Description
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all.
As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Job Description Summary
A Systems Consultant is responsible for the system design and configuration of implementations and special projects.
This role will take direction from Implementation Managers and/or Account Managers, prioritize the work for the team, work through team analysts to deliver efficient and high-quality implementations.
Responsibilities
Designs and oversees configuration of benefits administration system rules, web sites, forms, reports and other functions
Directs an implementation team in the successful delivery of high-quality implementations and on-going production support of client solutions
Ensures design and configuration addresses client requirements and adheres to the approved design
Actively and consistently supports all efforts to create efficiency and enhance the implementation experience through use of tools, methodology, or skill sets
Participates in client and vendor meetings to understand the solution requirements and advise the team on best practices and system capabilities
Understands the Scope of Work and any Service Level Agreements under the Clients maintenance agreement
Identifies scope changes and communicates them to the Implementation Manager and/or Account Manager. Assists in the development of Change Orders for those out of scope projects.
Responds to and analyzes user submitted configuration issues in a timely manner
Ensures timely resolution of configuration enhancement requests and issues
Tracks and communicates documentation updates and provides necessary direction to the implementation team when requirements or processing changes are needed
Performs configuration and unit test reviews to ensure client requirements are met
Identifies risks to client satisfaction on a timely basis and assists the team in mitigation solutions
Collaborate with IT and the Solutions Architecture teams to ensure all implementations meet client expectations as well as our latest standards and best practices
Perform gap analysis upon receipt of client requirements to proactively identify any product enhancements needed
Instill and reinforce a strong customer service and business-oriented ethic in the entire team
Provide coaching and training to Implementation Analysts
Review project schedules, allocated resources, and assess against system and team capabilities; provide timely feedback to the Implementation Manager and/or Account Manager and ensure timely delivery of all configuration tasks
Requirements
5+ years of experience in software implementation, with work experience in Benefits/HR/payroll industry.
Minimum of 2 years of people management experience
Experience with SQL and comfortable writing queries for relational database systems
Solid understanding of the Software Development Life Cycle, Health & Welfare and/or Insurance Industry, and parameterized configuration
Excellent communication skills both written and verbal; communicates effectively with clients, management and peers; is an advocate for documentation
Works well as a member of a team; inspires others through energy, enthusiasm, and optimism
Ability to multi-task in a challenging fast paced environment.
Excellent analytical, problem-solving and creative-thinking skills
Understands and leverages the companys structure and relationships; pursues organization support and resources
Exceptional customer focus and strong professional acumen
Demonstrated aptitude for technology
Reliable, consistent, flexible and adaptable
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TELUS Health is an Equal Opportunity Employer.
It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.
Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
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