Business Analyst - El Segundo, United States - Xcel life sciences

Description

Job Title is
Business Analyst (Lab system support).

• Location: El Segundo, CA onsite 5 days a week
• Standard laptop
• BGV fully cleared

Must Have's:

Project Scope:
Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa
Monica) QC Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will
handle tactical matters such as service requests as well as when working on larger projects.
Scope of Services

• Workstation support, including direct support to endusers ranging from Tier 2 type issues

Understanding of the business processes and all applicable procedures, including in-depth knowledge of
GxP operations as it relates to the FDA's CFR 21 Part 11 requirements and Good Documentation
Practices (GDP)

• Windows Desktop OS support tasks (Win
• Win 11) Including the setup of new systems, installation

and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment,

• Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP

systems

Administer updates on QC/Manufacturing instruments/systems such as user additions, removal,
method/assay updates
and write install instruction for Lab/MFG managed services support personnel

• Participate in process reengineering workshops with business and IT stakeholders

Perform impact assessment on changing product capabilities, including impact to integrated (boundary)
systems
and meet with internal clients and stakeholders to diagnose software and middleware issues
Management of Sparc ticketing system for effective workload management; proactive monitoring and
trend identification and analysis of behaviors in systems support. Resolution of findings or escalation to
other IT team resources

• Alignment with other manufacturing sites and corporate IT to ensure global consistency

lab/manufacturing environments

• Troubleshooting and replacement of hardware component and systems and system imaging software
• AD account management and network connectivity requirements
• Testing of phone and network patch cables to wall jacks
• Troubleshooting and continuous updates to or creation of knowledge articles

Timely and accurate communications with other parts of the organization regarding IT projects, timelines,
and compliance


Years of Experience:

12.00 Years of Experience


Job Type:
Contract


Pay:
Up to $70.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 11+ years

Schedule:

• 8 hour shift

Application Question(s):

• Lab Support experience (so hands on GxP is mandatory)

Experience:

• FDA's CFR 21 Part 11: 10 years (required)
• GMP: 10 years (required)
• GxP: 9 years (required)

Ability to Relocate:

• El Segundo, CA 90245: Relocate before starting work (required)

Work Location:
In person