Dispatcher/csr - Lorton, United States - McDaniel Service Inc.
McDaniel Service Inc.
Lorton, United States
Verified Company
3 weeks ago
Description
Job Title
:
DISPATCHER/CSR
Job Description:
To facilitate a quality customer service experience. To work effectively with customers, supervisors, and technicians to resolve issues in a timely manner.
- SUPERVISION:_ This position reports to the
Director of Sales & Customer Care. - QUALIFICATIONS:_
- Bachelor's degree and/or extensive industry experience
- Healthy familiarity with Service Titan, Microsoft Office 365, CRM's, and Social Media
- Selfmotived; teamoriented; peoplecentric; sense of urgency; detailoriented
- DUTIES:_
- Building & maintaining relationships with all customers.
- Answer phones through the day to book calls. Prioritize & organize calls according to urgency and location.
- Speaking with customers & supervisors to resolve concerns with service requests or installations. Relay information between technicians, homeowners, property managers, subcontractors, etc.
- Review/respond to calls collected by our Answering Service.
- Become highly effective and efficient with ServiceTitan.
- Review each field technician's invoices throughout the day as they are completed. Check for grammar issues, pricing errors, etc. Discuss any problems to be addressed & corrected with the technician's manager.
- Facilitate the route and status of each field technician's workday. Monitor each individual's clockin and clockout times.
Pay:
$ $30.00 per hour
Experience:
- Dispatching: 1 year (preferred)
Ability to Commute:
- Lorton, VA preferred)
Work Location:
In person
