- Manage large amounts of inbound and outbound calls promptly
- Follow communication scripts when handling different topics
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage patients by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Projects as assigned.
- Previous experience in a customer support role; healthcare setting is preferred
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- High school degree
- Bilingual in English and Spanish is preferred
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Client Engagement Specialist
4 days ago
Care Resource Community Health Centers, Inc. Miami, United States**JOB SUMMARY** · The Client Engagement Specialist, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical, Dental, Behavioral Health, and Case Management, following standard agency sc ...
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Member Engagement Specialist
1 week ago
Educational Federal Credit Union Miami, United States**Job Summary**: · The Member Engagement Specialist serves as the primary contact for the development and administration of the member survey, dormant account activation, and member onboarding programs that promote increased engagement and stronger relationship-building practices ...
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Member Engagement Specialist
1 week ago
Educational Federal Credit Union Miami, United StatesJob Description · Job DescriptionJob Summary: · The Member Engagement Specialist serves as primary contact for development and administration of the member survey, service recovery, dormant account activation, and member onboarding programs that promote increased engagement and s ...
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Member Engagement Specialist
1 week ago
Educational Federal Credit Union Miami, United StatesJob Description · Job DescriptionJob Summary: · The Member Engagement Specialist serves as the primary contact for the development and administration of the member survey, dormant account activation, and member onboarding programs that promote increased engagement and stronger re ...
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Provider Engagement Specialist
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Little Havana Activities and Nutrition Centers of Dade County Miami, United StatesJob Description · Job DescriptionPosition Description: · 1. Acts as a liaison between claims and credentialing departments. · 2. Fields, resolves, and/or escalates issues raised by participating and non-participating providers including, but not limited to, claims inquiries, cred ...
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Community Engagement Specialist
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Eckerd Connects Miami, United StatesJob Description · Job Description · Do you believe in giving second chances? That's what our team does every day. We provide "Heart Work" to at-risk youth in our Project Bridge program. It takes a courageous, patient, and giving heart to enter into the unknown with our clients an ...
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Residential Engagement Specialist
1 week ago
UOMUOMUS Miami, United States OTHERCurrent Employees: · If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review ...
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Fatherhood Engagement/Alumni Specialist
1 week ago
Prevention Central Miami, United StatesJob Description · Job DescriptionJOB SUMMARY:Implement our fatherhood program through community outreach and engagement services. · JOB LOCATION:Fort Lauderdale, FL · RESPONSIBILITIES AND DUTIES:Identify and enroll a minimum of 100 fathers/caregivers annually. Identify and connec ...
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Fatherhood Engagement/Alumni Specialist
1 week ago
Prevention Central Miami, United StatesJOB SUMMARY:Implement our fatherhood program through community outreach and engagement services. · JOB LOCATION:Fort Lauderdale, FL · RESPONSIBILITIES AND DUTIES:Identify and enroll a minimum of 100 fathers/caregivers annually. Identify and connect fathers/caregivers to resources ...
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Event Host and Client Engagement Specialist
6 days ago
Global Wealth Management Fort Lauderdale, United StatesWe are seeking a friendly, professional, and organized individual to join our team as an Event Host and Client Engagement Specialist. In this part-time role, you will be the face of our company at our live seminar events, ensuring a warm and welcoming experience for our guests. Y ...
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Member Engagement Specialist
1 week ago
Educational Federal Credit Union Doral, United StatesJob Description · Job Description · Job Summary: · The Member Engagement Specialist serves as primary contact for development and administration of the member survey, service recovery, dormant account activation, and member onboarding programs that promote increased engagement ...
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Member Engagement Specialist
6 days ago
Educational Federal Credit Union Doral, United StatesJob Description · Job Description · Job Summary: · The Member Engagement Specialist serves as the primary contact for the development and administration of the member survey, dormant account activation, and member onboarding programs that promote increased engagement and strong ...
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client engagement specialist
1 week ago
Care Resource Doral, United StatesJOB SUMMARY · The Client Engagement Specialist, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical, Dental, Behavioral Health, and Case Management, following standard agency scrip ...
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Provider Engagement Specialist
2 weeks ago
Little Havana Activities and Nutrition Centers of Dade County Doral, United StatesJob Description · Job Description · Position Description: · 1. Acts as a liaison between claims and credentialing departments. · 2. Fields, resolves, and/or escalates issues raised by participating and non-participating providers including, but not limited to, claims inquiries, ...
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Client engagement specialist
3 weeks ago
Orangetheory Fort Lauderdale, United StatesOrangetheory - JobID: [Guest Service / Front Desk] As a Client Engagement Specialist at Orangetheory, you'll: Greet everyone who enters the studio with enthusiasm, energy and knowledge; Work at the front desk which includes answering phones and talking to members among other task ...
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Sales Specialist
1 week ago
HealthMerch Miami, United StatesJoin Our Team as a Sales Specialist at HealthMerch · At HealthMerch, we are deeply committed to our core values and focus. Our ambition, knowledge, resourcefulness, and inclusivity have shaped an engaging and fun team environment. Guided by passion, compassion, innovation, and tr ...
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Organizational Development Specialist, Jackson
2 weeks ago
Jackson Health System Miami, United StatesDepartment: Organizational Development, Jackson Health System · Shift Details: Monday-Friday, Business Hours · **Why Jackson Health System**: · Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who ...
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Reading Specialist
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Global Speech and Rehab Services, LLC Miami, United States**Why You Belong With Us** · Aligning with our ethos of EDUCATION, DIVERSITY, and FAMILY FIRST, you will be instrumental in crafting a nurturing, empowering, and supportive environment for our children and their families. Your voice will help shape experiences that resonate with ...
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Population Health Specialist, Full Time, Days
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Jackson Health System Miami, United States Full time**Description** · **Department: Population Health** · **Address: Various Jackson Locations** · *** · **Position Summary**: · *** · - The Population Health Specialist will work with medically complex individuals, many who may have one or more chronic disease conditions, and social ...
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Project Management Specialist
1 week ago
Trax USA Corp. Miami, United States: · **Position Overview**: · This position requires excellent communication, organizational and interpersonal skills to collaborate with clients/internal teams and to coordinate and track project activities, opportunities, and risks. The Project Management Specialist will work cl ...
patient engagement specialist - Virginia Gardens, FL , USA, United States - NeueHealth
Description
Our Patient Engagement Specialists are the liaisons between our company and our patients.The successful candidate wants to accept ownership for effectively solving issues, complaints, and inquiries from our patients in an empathetic manner.
Customer satisfaction is at the core of every decision and behavior on our team.Schedule:
Onsite - 10am to 7pm
We provide training when you start and our department has opportunities for advancement and growth
Responsibilities
We offer comprehensive benefits that include medical/dental/vision coverage, an HSA, an Employee Assistance Program, and Paid Time Off along with 7 annual company holidays.