Agent - Guest Reception - Front Office - Santa Barbara, United States - Hotel Californian
Description
Hotel Californian fosters a creative, entrepreneurial, and energetic work environment.We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel.
We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here.JOB SUMMARY:
The Guest Reception Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service.
JOB RESPONSIBILITIES:
- Welcome arriving guests and complete established checkin procedures daily to ensure that guests are fully satisfied
- Facilitate guest departures daily by following established procedures to close guest accounts and determine future room availability
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon checkout.
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
- Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing hotel's reservation guideline.
- Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
- Maintain good guest relations by keeping abreast of all inhouse and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wakeup calls and communicating to guests to ensure timely and efficient service.
- Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
- Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests to ensure the information is received by guests in a timely manner.
- Contribute to and maintain established information and communication sources such as department and front desk log books to enhance department communications and operations.
- Aid other team members and departments to contribute to the best overall performance of the department and hotel.
SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
- Cheerful and courteous demeanor always, while providing personalized service to hotel guests
- Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
- Familiar with hotel systems and operations, and can enter in information accurately
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
- Works well under pressure, dealing with many arrivals and departures within a short period of time.
- Outside ofthebox thinker who takes initiative to creatively solve problems.
QUALIFICATIONS:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others.
Note:
The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs.
As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.More jobs from Hotel Californian
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