Resident Area Manager - Foster City, United States - ISS

ISS

Verified Company

Foster City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The
Resident Area Manager is responsible for ensuring all functions, initiatives, and priorities support the customer's overall business strategy.

This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization, as well as the corporation.

He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying Guckenheimer/ISS standard processes and concepts.

The Resident District Manager will also identify and leverage innovative initiatives and best practices with a constant focus on driving compliance.

Success Criteria

To build and grow the account and organization with an entrepreneurial mindset
Be able to anticipate client needs, deliver on those needs and exceed expectations
Identify opportunities and solve for deficiencies before they become long term issues
Ability to adapt and pivot at a moment's notice in a fast paced and demanding environment
Being knowledgeable on current trends within the hospitality and food industry

Key Areas of Collaboration and Influence

Develop, manage agendas, and lead weekly management team meetings using provided online tools
Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISS
Creating and developing relationships with local vendors, other department leads and individuals
Managing client and customer relationships
4+ years of facilities management experience, ideally in a supervisory role
Bachelor's degree in Facility Management or related field preferred
Experience with Pharma Manufacturing preferred
Strong supervisory background desirable not required, along with good customer service experience
Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)
Excellent time management skills; able to organize and work independently; bilingual is a plus
Experience managing a team of management and staff of 20+ employees (hourly and salaried)
Positive attitude and dependable under pressure an excellent role model, motivator, and leader
Passion for facilities management, innovation, and creative experiences
Successful coaching and teaching skills with peers, individuals, and teams
Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
Demonstrate good judgement and decisionmaking skills
Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
Client interaction experience in an informal setting and in formal meetings
Ability to work independently as well as in a team
Ability to work in a fast paced and changing environment
Manager ServSafe Certified or ability to be certified immediately after hire

Key Accountabilities

To satisfy the needs of the client and customer by providing highquality, costeffective facilities management with some food focus that delivers on all core program expectations
To develop, in conjunction with Guckenheimer FM standard programs, attractive menus meeting the needs of the customers at that location
To interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations
To participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager
To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance
To maintain sanitary and safe operation in accordance with Federal, State, and local health regulations; this includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations
To establish effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
Schedule employees and conduct employee meetings
Coach employees and conduct performance appraisals
Work closely with the Area Manager to review budgets, financials, and unit performance overall
Lead and maintain safety as priority for all employees, customers, and clients

Physical Demands & Work Environment