Foh - Shift Leader - Washington, United States - Hiraya

Hiraya
Hiraya
Verified Company
Washington, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Reports to General Manager/Chef. Oversees operations, managing cash, resolving conflicts, directs FOH staff ensuring shift runs smoothly and effectively. Ensuring that every guest leaves satisfied. Monitors stock and inventory of caf/restaurant supplies. Makes sure shift is staffed accordingly in accordance to business level projections.


Responsibilities:


  • Provide direction and feedback to staff during shifts
  • Schedule employee shifts and assign duties
  • Manage timeoff requests and handle lastminute absences
  • Train and coach employees
  • Inspect equipment and communicate the need for repairs
  • Ensure health and safety standards are followed
  • Address guest and employee complaints and concerns
  • Resolve conflicts between staff
  • Foster and maintain a positive work environment
  • When closing ensure facility is locked and secured.
  • Ability to answer all questions regarding menu items and standard of procedures by employees/ guests
Skills and Requirements

  • At least 2 Years managerial/supervisory role in Hospitality industry, former server/barista preferred.
  • High School Diploma or Equivalent
  • Excellent Customer Service Skills and Knowledge
  • Excellent Communication Skills
  • Ability to maintain positive work environment amongst staff.
  • ServSafe Certificaiton
  • Ability to make quick decisions in a fast paced environment
  • Critical problem solving
  • Ability to stand for long periods
  • Proficient in Microsoft Word and Excel.
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