Receptionist - San Francisco, United States - Coterie Senior Living - Cathedral Hill
Description
Overview:
Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.
From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual - and community - in reaching new heights.
Qualifications:
- High school diploma or general education degree (GED); or one (1) to three (3) years related experience and/or training.
- Strong verbal and written communication skills.
- Basic knowledge of computers and technology.
- Ability to effectively problem solve.
- Basic First Aid and CPR certification where required.
- Must successfully complete all Atria specified training programs.
- Ability to effectively present information in oneonone and small group situations to customers, clients, and other employees of the organization.
- Ability to add and subtract twodigit numbers and to multiply and divide with 10's and 100's.
- Ability to operate: telephone, emergency call system, monitoring board or beeper, photocopier.
- Ability to work various schedules and shifts as needed.
Responsibilities:
The Receptionist ensures residents and guests experience five-star service at this luxury community.
This individual is responsible for operating the telephone/communication center, managing the mail room and serving as the information/referral center for all residents, staff, and departments.
This individual provides services and support to staff in a manner that meets or exceeds community expectations.- Provide a high level of customer service at all times.
- Handle all resident and guest interactions with the highest level of hospitality and professionalism.
- Answer incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Take appropriate initiative; respond and follow through promptly to various needs and request.
- Retrieve messages from voice mail and forwards to appropriate personnel.
- Take and deliver messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answer general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
- Maintain current list of residents who are hospitalized.
- Update appointment calendars, including transportation and salon calendars, as directed.
- Receive, sort, and route mail, and maintain and route publications.
- Distribute written communication, accept and sign for deliveries (mail, prescriptions, etc.).
- Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
- Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Perform other clerical duties as needed, such as filing, photocopying, and collating.
- Order, receive, and maintain office supplies.
- May drive company vehicle from community to social and other various destinations (only if required by community).
- May perform other duties as needed and/or assigned.
Salary Range:
The wage range for this position is $18.25/hr - $20.99/hr, dependent on prior work history and experience
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