Lead, Operations - Ventura, United States - Adapt Health LLC

Adapt Health LLC

Verified Company

Ventura, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

:

of their respective teams. This individual will provide feedback, training, and guidance to ensure operations staff is

following department protocol and processes. This role will be responsible for handling any issues or problems that

cannot be resolved from other members within the team. This individual will work closely with supervisor and leadership

to develop operations process improvements. A Lead, Operations Specialist demonstrates advanced or expert

knowledge, skills, and abilities.

Essential Functions and Job Responsibilities:

Mentors, guides and provide oversight assistance of the operations team.
Assist in all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required)
Conducts routine reviews to ensure that all necessary employee competencies are completed and updated routinely based on needs.
Identifies areas of improvement for operations based on day to activities.
Consults across teams, provides mentorship, and contributes specialized knowledge.
Develop and maintain working knowledge of current products and services offered by the company.
Demonstrates various techniques and documentation to streamline production process.
Identifies team member strengths and opportunities and reports findings up to supervisors.
Assumes responsibility for resolving team member escalations by working with multiple business partners while consistent communication is present with the member.
Coach's others on how to navigate through systems to find information as needed.
Assists with training new employees and assists other team members with problems they encountered while interacting with other organizational members.
Performs ad hoc deep dive analyses for specific operations problems.
Trains and develops team members to ensure AdaptHealth policy and protocol is being followed.
Takes escalated phone calls that cannot be effectively resolved by team members.
Assists in conducting team meetings to educate on operational processes, day to day operations and retraining efforts that are required.
Develops and enhances processes and operations job aides and standard operating procedures.
Provides quality feedback to other AdaptHealth leadership.
Leads special projects or assignments and delegates responsibilities to others.
Assume oncall responsibilities during nonbusiness hours in accordance with company policy.
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
Develops and maintains working knowledge of current HME products and services offered by the company.
Maintains patient confidentiality and functions within the guidelines of HIPAA.
Completes assigned compliance training and other educational programs as required.
Maintains compliant with AdaptHealth's Compliance Program.
Performs other related duties as assigned.

Requirements:

Competency, Skills and Abilities:

Leadership Skills
Strong ability to comanage in a multisite environment
Independent Thinker and Decision Maker
Strong analytical and problemsolving skills with attention to detail
Excellent verbal and written communication
Excellent customer service skills
Proficient computer skills and knowledge of Microsoft Office specifically Excel
Ability to prioritize and manage multiple projects
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction

Education and Experience Requirements:

High School Diploma or equivalent required; Associated degree preferred
Three (3) years' related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required
Two (2) HME claims experience is preferred
Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, home medical supplies, Pharmacy, HH environment that routinely bills insurance.
Valid and unrestrictive driver's license in the state of residence.

Physical Demands and Work Environment:

Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.
Subject to long periods of sitting and driving.
Work environment may be stressful at times, as overall work activities and work levels fluctuate.
May be exposed to unsanitary conditions in some home settings.
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.
May be exposed to high crime areas within the service comm