Service Bdc Representative - Peoria, United States - Autohaus Of Peoria

Autohaus Of Peoria

Verified Company

Peoria, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market and we currently have 9 dealerships consisting of 15 different franchises and approximately 500 employees. We have a strong presence in the Chicagoland area with 7 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.

Benefits:

Health, Dental & Vision Insurance
BCBS Health & Wellness Discounts/Programs
Life Insurance
401(k)
Paid time off / Vacation
Growth / Advancement Opportunities
Employee Vehicle Purchase Policy
Above Average Industry Pay
Publicly traded organization / stability
Employee referral bonuses
Job Description
Generate and follow up with customer service orders
Handles incoming phone calls
Be responsible for upcoming events that we have
Handle iLeads and appointment setting
Conduct parts and service retention marketing
Resolve and manage dealer reputation issues

Responsibilities:

Set appointments for prospective and current customers to meet with a member of the service team
Update client information in our CRM Report daily
Followup with:
Existing customers
Prospective customers
Missed cancelled customers
Customer satisfactory surveys
Product knowledge/functions is key with all the different vehicles on a daily basis
Maintaining daily contact target/appointment target
Working in positive team environment

Qualifications:

Successful Customer Care Representatives MUST have excellent telephone skills
Self
Motivated and Energetic
You as the Representative have the ability to instantly build rapport with the customer
A friendly/professional demeanor with excellent written and oral communication skills
You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
Strong organizational skills with the ability to multitask and meet daily goals
Follow up with customers effectively
Cold calling/Call center skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._