- Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals/orders/appointment requests.
- Preauthorization of clinic specific visits as needed.
- Collecting copays and self-pay balances.
- Point of service paperwork, acquire signatures and scan to chart.
- Provide activation and support for the MyChart EMR System.
- Explains facility policies and ensures patient and/or advocate understands and signs the consent and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
- Complies with Medicare/Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission.
- Responsible for direct rooming protocol of patients in the clinics. Responsible for check in/out and phone reception as needed.
- Facilitates physician to physician consultation services to community referring clinicians and non-health system clinicians.
- Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties.
- Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.
- Will provide phone, text and web-based support for Marketing SEM campaigns, event registration, Partners in Care members as directed by management. Responsible for daily maintenance of workspace and following environmental health cleaning guidelines.
- Responsible for following Personal Protective Equipment (PPE) guidelines.
- Responsible for check in/out and phone reception as needed.
- Employee will receive a day quality assessment. PSR will be expected to complete any necessary retraining to meet assessment scores and role guidelines.
- Responsible for other duties or projects as assigned by management.
- Responsible for other duties or projects as assigned by management.
- High School Diploma or GED
- A minimum of one-year direct customer service in a health care or contact center environment
- Ability to read, write, speak, and understand English.
- High level of customer services skills focusing on problem resolution
- Basic computer skills including Microsoft Excel, Word, Outlook and Teams
- Ability to maintain patient confidentiality
- College coursework completed towards an Associate's or Bachelor's Degree
- Experience in a call center work environment
- Working knowledge of medical terminology
- Working knowledge of EPIC or other patient/customer database
- Clerical, registration and/or customer service experience within a health care setting
- If bilingual-documented proof of competencies via language proficiency assessments
-
Client Service Representative
3 weeks ago
Reliance Standard Overland Park, United StatesJob Responsibilities and Requirements · Hours for position: 7:30a to 4:30p Central Time · Assume overall responsibility for managing the small group market 2-9 SmartChoice business through the MGA broker partnership. This role serves as the main contact for the client for ongoing ...
-
patient service representative
3 weeks ago
The University of Kansas Hospital Overland Park, KS , USA, United StatesPosition Title · Patient Service Representative - Multiple locations · Bell Hospital · Position Summary / Career Interest: · The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient expe ...
-
Customer Service Representative
1 week ago
LHH Recruitment Solutions Overland Park, United StatesJob Description · Job DescriptionCustomer Service Representative- Overland Park, KS · LHH Recruitment Solutions is partnering with a client in the Overland Park, KS area, looking to fill their Customer Service Representative role. This position will be responsible for conducting ...
-
Insurance Customer Service Representative
1 week ago
Williamson & Associates. Inc Overland Park, United StatesJob Description · Job DescriptionJoin Williamson & Associates, Inc., a customer-focused insurance agency rooted in Overland Park, Kansas, with a vision that combines hybird-remote work with the connection to our local community. We believe in building relationships and providing ...
-
Mid-America College of Health Sciences Overland Park, United StatesJob Description · Job DescriptionThe position of administrative assistant consists of being responsible for providing administrative and clerical services in order to ensure effective and efficient operations. · Tasks · • Answer phone calls/text messages from prospective students ...
-
Customer Service Representative
1 week ago
M Cole Wilson American Family Insurance Overland Park, United StatesJob Description · Job DescriptionJoin M Cole Wilson American Family Insurance, a customer-focused insurance agency located in Overland Park, Kansas. We are currently hiring a Customer Service Representative to join our dynamic team. At M Cole Wilson American Family Insurance, we ...
-
Customer Service Representative
1 week ago
Jeff Zigmant - State Farm Agent Lenexa, United StatesJob Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
-
Customer Service Representative
1 week ago
Kelsey Ballard - State Farm Agent Lenexa, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · Kelsey Ballard - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm ...
-
Customer Service Representative
1 week ago
Kelsey Ballard - State Farm Agent Lenexa, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Kelsey Ballard - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency ...
-
Customer Service Representative
3 weeks ago
Crash Champions Collision Repair Shawnee, United States Part timeEnsure that all customers and prospective customers are greeted and assisted in a prompt and professional manner. - Clean workspace, this is the first point of contact our customers have with our facility. - Effectively manage all incoming phone call Customer Service Representati ...
-
Customer Service Representative
3 weeks ago
Amghuman Shawnee, United StatesAMG Human | Permanent · **Customer Service Representative** · Barcelona , Espaa | Publicado el 01/12/2021 · {{getI18n("")}} {{getI18n(data[0].applynow)}} · Buscamos para Madrid o Barcelona un Customer Service Representative para una Insurtech del mundo de la movilidad. · {{u ...
-
Customer Service Representative
3 weeks ago
Capfed Shawnee, United States** Customer Service Representative** · **Job Category****:** Retail Operations **Requisition Number****:** CUSTO003075 Showing 1 location **Job Details** · **Description** · Capitol Federal is looking for someone that is inspired by making a difference and wants to grow in the ...
-
Guest Services Representative
1 week ago
Hendrick Automotive Company Shawnee, United StatesHendrick Toyota Merriam · Location: 9505 W. 67th St, Merriam, Kansas 66203 · Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with ...
-
customer service representative
3 weeks ago
Family Dollar Shawnee, United StatesFamily Dollar NEIMAN RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
Customer Service Representative
1 week ago
Southern Home Services LLC Shawnee, United StatesJob Type · Full-time · Description · Are you ready to Be Part of Something BIGGER · Mission Plumbing Heating & Cooling is looking for a dynamic Customer Service Representative to join a thriving business that believes in work life balance and cares about YOU · Essential Funct ...
-
Customer Service Representative
3 weeks ago
City Of Shawnee Shawnee, United States** Customer Service Representative - Civic Centre** · **Job Category****:** Parks & Recreation **Requisition Number****:** CUSTO001080 Showing 1 location **Job Details** · **Description** · If you are looking for a job with flexible scheduling to accommodate school, kids, or f ...
-
Guest Services Representative
3 weeks ago
Hendrick Automotive Group Shawnee, United StatesHendrick Toyota MerriamLocation: 9505 W. 67th St, Merriam, Kansas 66203 · Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with cr ...
-
Customer Service Representative
1 week ago
The Peavey Corporation Lenexa, United StatesJob Description · Job DescriptionThis opportunity is different. · Do you like watching CSI shows? What if our opportunity was actually on the inside of what really goes on in the world of crime scenes? We actually make all the cool stuff sold to crime scene investigation units. F ...
-
Customer Service Representative
1 week ago
The Peavey Corporation Lenexa, United StatesJob Description · Job DescriptionThis opportunity is different. · Do you like watching CSI shows? What if our opportunity was actually on the inside of what really goes on in the world of crime scenes? We actually make all the cool stuff sold to crime scene investigation units. F ...
-
Patient Service Representative
3 weeks ago
Medix Overland Park, United StatesMedix is Hiring for a Patient Service Representative with a Dermatology/ENT clinic in the Overland Park area · Schedule: M-F 8:00-5:00 · Duties: · Check patients in/out · Schedule patient appointments · Verify Patient Insurance & Collect Co-Payments · Etc · Requirements:Cu ...
patient service representative - Shawnee Mission, KS , USA, United States - The University of Kansas Hospital
Description
Position TitlePatient Service Representative
Days - Full Time
Indian Creek Main
Position Summary / Career Interest:
The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic.
This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls.
The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments.
This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed.
Responsibilities:
JOB REQUIREMENTS
Required:
Time Type:
Full time
Job Requisition ID:
R-33923
We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.
We can recommend jobs specifically for you Create a custom Job Alert by selecting criteria that suit your career interests.
