Product Marketing Support Specialist - Greenwood, United States - Endress+Hauser Ltd

Endress+Hauser Ltd Greenwood, United States

2 weeks ago

Description

This pivotal role is dedicated to delivering comprehensive technical and application support tailored to Level measurement needs within the North American region.

Responsibilities encompass managing technical support cases, offering online and telephone support, contributing to problem-solving initiatives, and collaborating with key stakeholders.

Role + Responsibilities
Provide comprehensive support to Sales Center colleagues and specialized representatives on product and application-related Level measurement issues
Effectively manage technical support cases within Smart support, both pre and post-sales
Offer online and telephone Level support to Sales Center and Representative sales teams
Assist regional sales offices and representatives in their endeavors
Contribute to problem-solving initiatives aimed at resolving issues that impact sales adversely
Collaborate with Technical Support Personnel (TSP) and area managers upon request
Undertake any additional duties as assigned
Qualification + Profile
Possess a Bachelor's degree in Engineering, Electronics, Physics, Chemistry, Marketing, or equivalent, coupled with at least two (2) years of relevant experience in the process control industry; or an equivalent combination of education and experience
Demonstrate proficiency in problem-solving methodologies, including the ability to define problems, gather data, and draw valid conclusions
Proficient in SAP and Microsoft Office Suite
Display exceptional problem-solving skills
Adaptability to thrive in an international work environment
Exhibit a strong customer service orientation
Demonstrate outstanding leadership, organizational, communication, and interpersonal skills, enabling effective interaction with individuals at all organizational levels
Ability to articulate issues clearly and concisely, both verbally and in writing
Proficiency in reading and interpreting technical documents
Possessing advanced Level product and application knowledge is advantageous
Benefits + Perks
The security of working for an international family-owned company
Tuition reimbursement and a wide range of development opportunities
Comprehensive benefits package which includes medical, dental and vision
Competitive compensation and bonus opportunities
Generous paid time off
Company paid Caregiver and Parental leaves
Sign-On Bonus
Life insurance and 401(k) savings with company match
Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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