Touchworks Principal Business Analyst - Whittier, United States - Altera Digital Health Inc. United States

Altera Digital Health Inc. United States

Verified Company

Whittier, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions.

At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.

A new age in healthcare technology has just begun.

We are seeking a skilled Principal Business Analyst to join our team at PIH in Whitter, CA.

play a crucial part in creating and implementing cutting-edge technology solutions that address the unique needs of our clients, particularly in the healthcare sector.

Are you an experienced problem-solver with a passion for technology and a strong understanding of Electronic Medical Records (EMR) systems, ideally with TouchWorks experience? If you thrive in a fast-paced environment and possess advanced analytical skills, we want to hear from you

Key Responsibilities:

Client Support Excellence: Provide exceptional support to clients onsite, via telephone, and/or Internet, diagnosing and resolving technical issues with system configuration/setup, product functionality, and bug/enhancement inquiries.
Requirements Translation: Translate business requirements into productspecific designs, configurations, and detailed requirement specifications, ensuring accurate and timely information delivery.
Documentation and Collaboration: Create functional specifications, design documents, and business process workflows for new development projects and modifications. Collaborate with crossfunctional teams during software build, configuration, testing, and QA processes.
Follows all Standard Operating Procedures SOP's (i.e. Patient Safety and Compliance); Ensures programs meets business specification
Continuous Improvement: Actively participate in user focus groups, requirements workshops, vendor training, and demonstrations. Contribute to the improvement of solutions by studying current practices, designing modifications, and writing specifications
Project Management: Manage assigned projects, promoting and accepting supplemental ownership responsibilities for quality programs and initiatives.
Strategic Planning: Conduct research to support strategic and business planning, contributing to organizational responsibilities beyond standard incident/case resolution. Own segments of ITIL Process ownership (Incident, Problem, Change, Knowledge) and lead continuous service improvement programs.

JOB REQUIREMENTS

Education

Bachelor's
degree preferred

Experience

10+ years relevant work experience; 23 years at the Expert level or equivalent experience preferred
10+ years healthcare industry experience required

Licenses/Certifications

Certifications as needed for a specific technical role and/or relevant experience required

***Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.