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    Service Advisor - Seattle, United States - Rad Power Bikes

    Rad Power Bikes
    Rad Power Bikes Seattle, United States

    3 weeks ago

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    Description
    Why We're Rad (about us):


    Rad Power Bikes, America's largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.

    Our company is a driving force behind the e-bike market expansion in North America.

    We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes.

    We are seeking a Service Advisor for our Seattle WA location.

    Our Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests, monitoring and scheduling appointments, diagnosis and estimating repair costs, selling service packages, building out work orders, delegation of repairs, problem solving concerns and complaints, and follow up with customers to ensure an unrivaled customer experience.


    The salary for this role is $22.00/hour, however, we consider several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

    Weekend availability will be required as our schedule is subject to change.


    Why You're Rad (about you):
    1-2 years working in a customer facing position, particularly in a service department
    Exemplary customer service skills
    Strong attention to detail and prioritization
    Ability to multitask and work well under pressure
    Relationship focused approach to customer service
    Passion for bikes and getting people back in the saddle
    Impeccable communication skills, especially under pressure


    Additional Requirements:
    Sales experience, articulate, highly congenial/people person
    Working knowledge of apps (Shopify, Zendesk) and cloud based software (Google suite)
    Ability to ascend / descend ladders
    Ability to bend, stoop, crouch, kneel, walk, stand, and sit for extended periods of time, up to 8 hours / day
    Ability to lift, push/pull, leverage and carry 65+ pounds without assistance
    Proficient manual dexterity required while using a variety of hand tools and other equipment


    You get bonus points for:
    Proven passion for customer satisfaction in the retail bike industry
    Strong diagnostic knowledge of RPB mechanical and electrical systems

    Had you been with us last month, the top 5 things you would have impacted are:
    Maintained an elite and positive customer experience by ensuring customers are being greeted with energy, enthusiasm, and genuine care
    Gained superior product knowledge to effectively educate customers and advise appropriate level of parts and service
    Set, confirmed, and prepared appointments for customers with confidence and professionalism and prioritized service appointments based on customer needs
    Communicated frequently with supervisors, mechanics, and spare parts associates to ensure timely completion of work
    Efficiently determined recommended levels of service and replacement parts and drafted clear and concise work orders to ensure proper delivery for both the customers and mechanics
    Additional duties and overtime as required

    Sounding good? Read on to understand what matters most to us:

    Working at Rad is built around our RADICAL values - we are:
    Results-Driven, we aim for success each day and lead the charge towards a sustainable future
    Accountable, we take ownership, bias to action, seek and provide feedback
    Diverse, inclusive of experiences, backgrounds and skills, we value every voice
    Innovators, we challenge ourselves and the status quo, we are original
    Customer driven, completely, we do the right thing for our riders
    Approachable, kind, we collaborate and are always willing to help
    Learner, we grow our skills, we are humble and seek to improve

    Does this sound like you? Please apply and join us

    Rad Power Bikes is proud to be an Equal Opportunity Employer.

    We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    If you need assistance or an accommodation due to a disability, you may contact us at or
    #J-18808-Ljbffr
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