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    PM Server - Kansas City, United States - Hotel Kansas City

    Hotel Kansas City
    Hotel Kansas City Kansas City, United States

    1 week ago

    Default job background
    Full time
    Description

    Serenely located within the historic Kansas City Club building, this premier Kansas City destination seamlessly combines the old-world charm of a historic social club with modern luxury and elegance. Drawing on over 100 years of history as the premier social meeting place, The Hotel Kansas City provides a truly unique setting for memorable events, as well as inventive dining and nightlife.

    In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; Nighthawk, a live music cellar cocktail bar; and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.

    **Job Overview**

    A Brunch Server is responsible for servicing food and beverage to include the order taking and delivery of any food and beverage items. This task is to be handled in a friendly, courteous, helpful, timely, and professional manner resulting in a very high level of guest satisfaction.

    **Essential Responsibilities**

    Check station before, during, and after shift for proper set up and cleanliness.

    Greet guests in a courteous and friendly manner.

    Explain any specials and/or restaurant promotions for guest awareness.

    Record the details of the order from the guests. Repeat the order to the guest to ensure accuracy.

    Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.

    When complete, retrieve the order (up to 50lbs) from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.

    Abide by all Federal, State, Local and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

    Replenish beverages as necessary and check with guests for overall satisfaction.

    Market and serve upon request any dessert items or specialty coffees.

    Present the check to the guest promptly.

    Ensure maintenance of equipment by calling for repairs.

    Supplement the bussing staff in clearing and resetting the tables.

    Perform all assigned side work to include replenishing condiments and restocking side stands. Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.

    May perform bussing duties as business demands.

    Other tasks as assigned by the Restaurant Manager, Restaurant General Manager and the Director of Food and Beverage.

    **Qualifications**

    **Education:**

    High school diploma or GED equivalency required.

    Must obtain Kansas City Liquor License.

    **Experience:**

    Strong knowledge of food and beverage preparations, service standards, guest relations, and etiquette.

    Working knowledge of the appropriate table settings, service-ware, and menu items.

    **Interaction/Skill Set:**

    Ability to read, speak, write and understand English sufficiently to understand menus, special promotions, and communicate with guests to explain and record orders.

    Ability to remember, recite, and promote the entire variety of menu items.

    **Work Environment**

    Ability to transport large trays weighing up to 50lbs through a crowded room on a continuous basis throughout the shift.

    Ability to operate beverage and toast equipment.

    Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the guest check.

    Ability to stand, walk, and continuously perform essential functions for an extended period of time.

    **Benefits:**

    Medical, Dental, Vision, Life Insurance, STD, LTD, 401K with Matching, Flexible Spending Account (FSA), Employee Assistance Program, Tuition Reimbursement, Employee Meal, Discounted Parking, Referral Bonuses

    Free room nights, Discounted room nights and Friends and Family discounts

    Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future

    Proven sales/volume which leads to increased tips/ability to increase wages

    Teaching hotel where you can learn from some of the best in the business

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