Customer Care Agent Team Leader - Woodland, MN, United States - Emerald Enterprises

Emerald Enterprises
Emerald Enterprises
Verified Company
Woodland, MN, United States

5 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description
Woodland, MN-based ALSO Holding AG (Emmen/Switzerland) brings together providers and buyers in the IT and telecommunications industry. ALSO provides access to over 660 hardware, software, and IT service manufacturers to more than 110,000 buyers.

In addition to traditional distribution services, ALSO offers a wide range of tailored services in areas such as logistics, finance, and IT services.

These services include the development of complex IT landscapes, provision and maintenance of hardware and software, and IT support.

We are currently seeking a new team leader to join our team.


Responsibilities:

  • General customer support for "service," "returns," and "complaints" topics
  • Consultation and information on service and returns
  • Recording and processing of service/return requests
  • Recording, processing, and resolution of complaints related to returns, service, and transport damages
  • Information and escalation management (including warranty escalations)

Requirements:

  • Minimum of 1 year experience as a team leader
  • SAP knowledge preferred
  • Experience in telephone customer service preferred
  • Excellent written and verbal communication skills in German and English
  • Flexibility
We look forward to receiving your application


Position type:
Full-time, permanent


Salary:
€30,000 - €40,000 per year


Working hours:

  • Monday to Friday

Benefits:

  • Company pension plan
  • Company training programs
  • Referral program
  • Performancebased bonuses
  • Company phone
  • Work from home option
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