Customer Service Representative - Aurora, United States - Pretium

Pretium

Verified Company

Aurora, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are:

Pretium Packaging is a leading designer and manufacturer of innovative packaging solutions. We're committed to delivering high-quality products, exceptional customer service, and a positive work environment.

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

Job Overview:

As a Customer Service Representative you will provide service and support support in all current and prospective customer issues. Also, coordinate all related matters regarding bids, samples, order, inquiries and other sales expediting matters.

Key Responsibilities:

Receives and processes customer inquiries and requests in a timely manner regarding product selection, placement of orders, pricing, freight quotes, samples, product literature and complaints.
Serves as IQMS in house technical support for customer service processes and training.
Provides reliable communication surrounding customer orders to facilitate ordering of raw materials and inventory management.
Supports account managers for all customer information, maintaining open lines of communication necessary to meet customer needs to maintain and grow customer business.
Follows all requirements when entering order and customer information into IQMS to ensure useful data is available surrounding each customer, order and product.
Initiates communication with existing and potential customers to determine purchasing requirements for new products/new SKU's for launch into the marketplace.

Including but not limited to:
artwork, color matches, etc.

Provides communication to customers on price changes and reconfirm new pricing.
Maintains open lines of communication with customers regarding lead times, promise dates, label requirements, shipping, etc. and updates status as needed.
Initiates support issue process, including request for additional information, return authorization, communication of status to customers, requests for credit memos and entry of all information into IQMS required to move process forward.
Coordinates internal activities with production and shipping departments.
Coordinates external activities for color matches, labels and liner.
Monitors production schedule and inventory levels for accurate communication with customers.
Assists in scheduling conference calls or customer site visits when required.
Preforms other related duties and special projects.
Follows all safety rules and procedures required by department and company.

You'll Be A Great Fit If:

You have a High School diploma or equivalent; (College Degree preferred).
You have 2+ years in Customer Service supporting a manufacturing facility.
You have knowledge of administrative practices, a variety of office procedures, and operation of office equipment, such as personal computer and computer software.
You have excellent communication skills, both written and verbal
You have strong phone etiquette and active listening skills.
You have the ability to analyze situations and provide effective solutions.

What We Offer: