Customer Service Representative for Plumbing - Poway, United States - AiRight Cooling, Heating & Plumbing, Inc.

AiRight Cooling, Heating & Plumbing, Inc.

Verified Company

Poway, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Benefits:

Benefits/Perks

Job Summary

Responsibilities

Identify the reason for the customer's call, collect relevant information and provide solutions and achieve satisfaction
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Meet personal and team quotas
Attend trainings to maintain uptodate skills and knowledge
Generate sales leads
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Entering work orders in the system
Dispatch/scheduling service jobs for technicians
Printing, filing, copying, organizing paperwork
Following up with customer after every job and offering other services
Processing permits for job

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
2 years or more experience in home service field preferred
2 years of sales experience preferred
Excellent typing skills