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    eCommerce Manager - Los Angeles, United States - Dolls Kill

    Dolls Kill
    Dolls Kill Los Angeles, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Dolls Kill is a global fashion brand that empowers everyone to celebrate their individuality. We currently have over 10 million social media followers including some of the most influential personalities in music, art, pop culture and fashion. We're also backed by strong consumer-focused investors who share in our vision of building one of the world's next great consumer brands.

    Our team is growing quickly and we are hiring across many functions. We are looking for team members who are equally passionate about what we do and excited about joining the Dolls Kill crew.

    Applicant and Candidate Privacy Notice

    Dolls Kill is seeking a motivated, innovative, customer and fashion obsessed eCommerce Manager to join the eCommerce team. In this role, you will be responsible for driving a best-in-class online customer experience that both showcases core tenets of the brand while also driving business impacting improvements through website conversion. This includes digital tactics such as, navigation, content, SEO optimizations, and on-site search. The ideal eCommerce Manager is results oriented, a problem solver, and a self-starter with a passion for the guest experience. The eCommerce Manager will be responsible for managing and optimizing our online store & app, ensuring a seamless and engaging shopping experience. This role requires extensive experience with Shopify and strong merchandising skills.

    Responsibilities

    • Oversee the day to day operations of our Shopify store, including site maintenance, homepage launches and product launches.
    • Define and develop digital merchandising strategies to optimize multi-platform guest experience (desktop and mobile) to ensure seamless guest lifecycle for Dolls Kill and all international sites.
    • Coordinate product/homepage launches ensuring all links are correct and execution of launch is seamless.
    • End to end management of key categories/brands to drive increases in performance and results.
    • Implement merchandising strategies and create relevant curations to support featured stories.
    • Consistently consider the entire customer journey (content landing page, product landing pages, product description pages, cart) when planning strategies to increase conversion.
    • Utilize key guest behavior data including product views, conversion, bounce rate and engagement to inform on-site navigation, content development and on-page optimizations.
    • Partner with Marketing, Merchandising & Design team on key initiatives to ensure copy, messaging, video, images are representative of campaigns and assortment strategies.
    • Contribute to planning and owns execution of navigation experience, categorization, cross-selling and all customer facing entities.
    • Create content strategies and on-site messaging to support business prioritiesCoordinate with product/dev on new functionalities and site refreshes

    Qualifications

    • 3-5 years' experience in eCommerce/Site Merchandising, preferably in the fashion industry
    • Must have strong accountability, attention to detail, and time-management skills
    • Ability to multi-task with strong prioritization skills
    • Adaptable and demonstrates initiative in a fast-paced environment with competing priorities
    • Results oriented
    • Effective interpersonal skills with the ability to establish strong relationships with cross-functional teams at all levels
    • Excellent written and verbal communication skills
    • Experience with Algolia & Tapcart is a plus.

    Additional Position Details:

    Role based in Los Angeles, CA

    Position is hybrid, partially remote/partially in-office

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