Computer Support Analyst - Manteno, United States - State of Illinois

State of Illinois

Verified Company

Manteno, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Title:
Information Systems Analyst I, Option C

Agency :
Department of Innovation and Technology

Posting Date:05/22/2024

Closing Date/Time:06/05/2024

Salary:
(Effective 07/01/24) $6,688 - $9,745

Job Type:
Salaried

County:
Kankakee

Number of Vacancies: 1

Plan/BU:
RC063

Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution

Posting Identification Number 38129**
Position Overview:

As a State of Illinois employee, you receive a comprehensive benefits package including:
Competitive Group Insurance benefits including health, life, dental and vision plans
Flexible work schedules (when available and dependent upon position)

days of paid vacation time annually (10 days for first year of state employment)

12 days of paid sick time annually which carryover year to year
3 paid personal business days per year

paid holidays per year dependent on election years

12 weeks of paid parental leave
Pension plan through the State Employees Retirement System
Deferred Compensation Program voluntary supplemental retirement plan
Optional pretax programs Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

Essential Function 1:

25% Under general direction, serves as a Computer Support Analyst for the Department of Innovation & Technology (DoIT):

Performs difficult and complex professional activities in the End User Computing Section.
Provides support to the Manteno Veterans' Home and other assigned locations, if necessary.
Provides technical support for microcomputerbased hardware and software.
Configures, implements, and tests hardware and software for standalone personal computers and Local Area Networks.
Installs personal computers, monitors, printers, etc.
Reviews and evaluates customer requests and develops solutions to satisfy customer needs and to ensure requests meet standards and procedures.

20% Resolves hardware problems:

Reports maintenance problems to area.
Performs diagnosis and resolves system related problems.
Confers with vendors for advanced software and hardware problems.

20% Meets with users to determine user needs and objectives:

Develops recommendations to accommodate users' requests and to ensure compatibility with existing hardware and software standards.
Researches software requirements, installs ADA compliant hardware and software requests, tests, and deploys as assigned.
Implements software and operating system upgrades.
Develops and updates documentation concerning the administration of customer desktop computer environments.

Essential Function 2:

15% Serves a project coordinator on standard projects including small to medium sized hardware/software installations and deployments:

Determines and coordinates project components such as project scheduling and assignments.
Assigns and reviews the work of project analyst staff.
Provides expertise, guidance, and direction to staff; review results, and incorporates individual components of project into the final products.

5% Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met:

Escalates time sensitive trouble calls to senior staff and/or appropriate vendors for faster resolution time.

5% Provides group or individual assistance and/or training to customers on installed hardware and software and other functional areas including, but not limited to, network and server hardware, software, and peripherals.

5% Keeps abreast of new developments in the Information Technology field:

Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Attends demonstrations and exhibitions related to assigned operations.

5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications:

Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in computer science or directly related fields.
Requires one (1) year of professional experience in a related Information Technology field.

Specialized Skills:

Requires one (1) year of professional experience with Microsoft Windows operating systems.
Requires one (1) year of professional experience with desktop and laptop hardware configurations and hardware/software troubleshooting tools and procedures.

Preferred Qulifications: