Patient Coordinator - Humble, United States - Capitol Imaging Services Llc
Description
The Patient Coordinator is typically the initial contact a patient has with CIS.
We currently have an opening for a Patient Coordinator/Front Desk - Full Time at our Spring Location.
We offer competitive salary and benefits including
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Company provided life insurance, Short-term disability insurance
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Additional optional employee, dependent and spouse Life and AD & D insurance
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Medical
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Dental
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Vision
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401 (K) With company match
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PTO - paid time off
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Paid holidays
Diagnostic Imaging Services is an EEO Employer W/MNet/Disabled.
Essential Duties:
REGISTRATION
1. Manages all phases of the patient encounter by properly entering and/or verifying patient demographic and insurance information in Source Rad. Demonstrates courtesy and respect towards all patients and visitors before, during and after the registration process is complete.
2. Verifies all written orders against what is scheduled in the computer and obtains a patient signature on all required forms. Calls the referring physician office to obtain orders if they are not available at the time of service.
3. Scans physician orders, insurance cards, drivers license, release of medical information form and HIPPA privacy form into VI and makes it part of the patient's permanent medical record.
4. Collects all payments, co-pays and deductibles as required and does so prior to services being rendered. Contacts Patient Relations if payment arrangements are required.
5. Properly schedules and registers all walk-in or add-on patients in Abbadox Careflow. Types notes in the memo pad regarding patient arrival times, orders status and insurance information.
6. Demonstrates knowledge of various payment types, verifies benefit eligibilities and ensures that authorization numbers and/or claim forms are obtained prior to beginning any procedure.
7. Checks fax machine routinely for pending orders, files them in the appropriate place or attaches them to the registration form if the exam is the same day.
8. Maintains communication and cooperation with radiologists and all modalities regarding the scheduling and registration of patient exams. Alerts the technologist when their patient has completed the registration process and is ready to be taken back for testing.
9. Records changes (date, status code) for canceled/rescheduled appointments on all appropriate paperwork; mails no show/cancellation notices to referring physicians.
10. Demonstrates a good knowledge of insurance procedures including requirements of each plan with which the clinic is contracted. Ensures that all necessary authorizations have been obtained prior to day of patient exam.
11. Obtaining authorizations for ordered procedures.
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Recognizes and records changes in patient information (address, apt. #, phone, insurance, etc.), updates information in computer.
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Takes initiative in learning all job functions; takes initiative in assisting co-workers when not busy with own job duties.
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Requirements
PERFORMANCE REQUIREMENTS
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- Skills in answering telephones, balancing figures, inputting data into computer programs, maintaining filing systems, maintains logs, maintaining patient charts, researching information, scheduling appointments.
- Skills in operating adding machine, calculator, Fax, personal computer, photocopier
- Excellent communication skills, both verbal and written
- Ability to maintain a professional image including courteous behavior
- Bilingual a plus or Preferred
Education
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- High school or equivalent
Experience & License
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- Experience preferred but not required.
Physical Demands
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- Mostly sedentary work
- Moderate physical effort (lift/carry up to 25 lbs)
- Occasional standing/walking
- Occasional reaching, stooping, bending, kneeling, crouching
Vision Requirements
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- Far Acuity: ability to see clearly at 20 feet or more
- Near Acuity: ability to see clearly at 20 inches or less
- Depth Perception: ability to judge distance and space relationships
- Field of Vision: ability to see peripherally
- Accommodation: ability to adjust vision to bring objects into focus
Working Conditions
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- May be exposed to infections and contagious diseases
- Occasional exposure to unpleasant patient or unit elements
- Contact with patients under wide variety of circumstances
- Exposed to unpleasant elements (accidents, injuries and illness)
- Subject to varying and unpredictable situations
- Handles emergency or crisis situations
