Customer Service Representative - Bliss, NY, United States - Diamond Dynamics

Diamond Dynamics
Diamond Dynamics
Verified Company
Bliss, NY, United States

2 weeks ago

James Miller

Posted by:

James Miller

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Freelance
Description

Customer Service Representative (m/f/d):

Bliss, NY

Experience Level (Junior Level)

Experience

Business Administration (Other)

Full-time


Why Löwenstein Medical?:


Taking new paths. But never forgetting where we come from. For over 30 years, Löwenstein Medical has been developing and producing innovative medical technology in Bad Ems. Today, the family-owned company is one of the leading medical technology companies in the field of clinic and homecare supply. The commitment of our employees and the high quality of our products ensure us a high level of recognition - among medical professionals and users.


Your contribution:


  • Customer and patient support via telephone and email
  • Order processing and ensuring timely delivery
  • Returns and exchange handling
  • Complaint and grievance management
  • Requesting billingrelated documents (e.g. prescriptions, orders)
  • Maintaining master data
  • Point of contact for our colleagues in sales and technical departments

What you bring:


  • Completed commercial training (e.g. industrial clerk, office clerk, healthcare management clerk, medical assistant)
  • First professional experience in order processing
  • Confident and competent demeanor with strong communication skills
  • Proficient in MS Office
  • Enjoyment of customer communication over the phone
  • Independent, structured, and pragmatic work style
  • Commitment, independent work style, and integrity

What you can expect from us:

  • A family-owned company with flat hier
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