Program Coordinator- Supplemental Instruction - Mesa, United States - Arizona State University

Arizona State University

Verified Company

Mesa, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Program Coordinator performs a variety of duties related to the support of Academic Support Network (ASN) for the Supplemental Instruction (SI) Program on the Polytechnic campus.

This position works collaboratively with a cross-campus workgroup and campus-specific team to provide direct supervision to assigned student staff including, but not limited to, hiring, training, evaluating, and managing schedules.

This position will also assist in the delivery of training content for ASN's student workers. This position is also responsible for assisting in the deployment of ASN's 24/7 learning support model. Position will support student staff involvement in ASN's 24/7 platform.

This position participates in Work+ training for professional staff, mentors ASN's working learners in Work+, and assists in the evaluation of ASN's working learners according to Work+ guidelines.

This position will be under the direct supervision of the Supplemental Instruction Program Manager.

University College values the employees experience; as a result, University College will engage employees in active collaboration to discuss the design of work, work spaces, and tools to improve the quality of their own workspaces.

Job Family

Business Operations

Department Name

UASP Poly

Full-Time/Part-Time

Full-Time

VP Code

EXEC VP/PROVOST

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range
- $42,017 per year

Close Date

31 May2024

Category

Essential Duties

Responsible for recruiting, hiring, training, supervising, scheduling, and evaluating assigned staff, which may include student and professional staff
Work in a shared supervision model to manage the supervision and daytoday functions of the SI Program, which includes but is not limited to:
Training new and current student staff
Creating and managing student staff schedules
Evaluating student staff performance and providing feedback
Helping to resolve issues amongst student staff and/or users
Assisting with the scheduling and presentation of student employee training, meetings, and workshops
Data entry and data reports
Support University College's Work+ by engaging in all aspects of the designed program including, but not limited to mentorship, reflective practices, professional development and evaluation of working learners, and use of digital portfolios
Monitors and assesses staff through oneonone meetings and provides staff with direction and strategies in how to become more effective in their position
Helps student staff develop materials for ASN's 24/7 academic support model.
Participates in the design process to design services to support learners at scale using design thinking, analytics, automation, and intelligent systems.
Contributes to University College initiatives to improve employee engagement in the design of work, workplace, tools, and processes such that we improve the quality of the employee experience and satisfaction with their work.
Ensures the success of ASN's 24/7 academic support model by monitoring student staff participation, providing ongoing feedback, and marketing resources to ASU community.
Assists with the coordination and presentation of biweekly staff meetings and training workshops.
Assists with coordinating marketing events to promote services
Serves on a department committee and represents ASU and ASN at events as needed.
Responds to student questions and concerns.
Other duties as assigned

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND two years administrative/coordinator program experience; OR, Six years of progressively responsible administrative/coordinator program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Demonstrated knowledge of tutoring, SI model, or learning center principles
Experience as a tutor, writing tutor, SI Leader, teaching or prior experience working in a learning center
Experience in developing and facilitating presentations
Experience in working with confidential information
Demonstrated knowledge of learning center theory
Supervisory experience
Evidence of effective communication skills
Experience working collaboratively on a team

Working Environment

Required to stand for varying lengths and walk moderate distances to perform work.
Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.
Ability to clearly communicate to perform essential functions.

Department Statement

Academic Support Network (ASN) is one unit with one shared vision distributed across Arizona State University's (ASU) campuses and online. Using a peertopeer academic network, ASN supports undergraduate and graduate student