Customer Service Representative Technical Support - Hytop, AL, United States - Oceanic Ventures

Oceanic Ventures

Verified Company

Hytop, AL, United States

2 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

At Hytop, AL, our approximately 2,700 employees at our contact center locations in Osnabrück, Bremen, Dortmund, Bochum, Recklinghausen, and Bottrop, which have been independently owned since 1999, are dedicated to being on the same wavelength as our customers.

We not only find the right tone for companies such as Vodafone, freenet AG, EWE, and Vorwerk, but also maintain a close relationship with our employees.

Our awards as "Best Employer 2021" from Top Job and the title of "Top Service Germany" ensure good and long-term connections.

Your responsibilities:

Handling technical customer inquiries about products from the consumer electronics industry via telephone, email, chat, and online service also using tools such as remote service or visual support
Recording customer data, product data, and call reasons/details in customerspecific IT systems
Ensuring customer satisfaction and meeting the quality requirements of the client
Presales consultation for products from the consumer electronics industry (consumer electronics)
Responsible for personally accompanying the customer for their request until it is fully resolved

Your profile:

Good technical understanding (good basic knowledge of handling products from the consumer electronics industry) and enjoyment in dealing with technical products
Excellent verbal and written communication skills (excellent spelling and grammar)
Excellent communication skills, high level of empathy and composure
High customer and service orientation
Quick comprehension