General Manager - Chicago, United States - Take Flight Hospitality

Description

OVERVIEW:

Pilot Pizza, through its parent company Take Flight Hospitality, is hiring a
General Manager that will lead and oversee our organization's first fast-casual pizza parlor location within our specialized hospitality group in the heart of Chicago.

The General Manager will lead their pizza parlor location by delivering our customers awesome food and drinks, as well as great service all at the same time.

The General Manager will bring positive energy and their entrepreneurial spirit each and every day to build and inspire our team, while making the establishment a fun place for our customers too

The General Manager should act as a 'Business Owner' and have the ability to see the 'Big Picture' of running the business.

This individual will coach and develop team members to execute outstanding product quality, exceptional customer service, build sales and controls costs for each shift.

The General Manager will lead and act according to the established values and follow standard operating policies as set forth by the organization.

We are a dynamic team committed to driving Take Flight Hospitality and its' entities aggressive growth.

We are a privately owned, fast-paced, fast-growing, and successful startup in Chicago This is an outstanding leadership opportunity for an entrepreneurial individual who wants to make an impact within a new specialized hospitality division.

As a General Manager, your responsibilities will include:

• Oversee and manage overall store, team, and performance of the new hospitality location in Chicago.
• Follow Company's processes and procedures to safely and effectively deliver "Best in Class Performance" for store location.
• Assist with recruiting, interviewing, selecting, and hiring great employees who represent our values.
• Train and develop all team members to reach the next level.
• Assessment of team members' abilities and performance. Create and implement effective developmental plans for all team members.
• Create and enforce a plan to reduce employee turnover.
• Delegate tasks to team and provide followup. Hold team members' accountable.
• Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions.
• Provide timely and thorough performance appraisals based on defined goals and objectives for the store.
• Educate team members on and enforce all appropriate personnel policies, labor laws, security and safety procedures.
• Administer all instore employee benefits and payroll procedures.
• Effectively handle customer complaints/issues.
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty.
• Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met.
• Ensure product quality, safety and sanitation standards are met.
• Provide fast, friendly and accurate service.
• Increase comp sales and deliver budgeted sales each period.
• Create a plan to continuously improve the business of the store.
• Other responsibilities as assigned.

Financial Responsibilities:

• Control cost of goods, variances and inventories within the store.
• Staff and schedule appropriately to control labor costs.
• Ensure proper cash handling and deposit procedures are followed.
• Ensure appropriate inventory and ordering systems are in place.
• Must have financial literacy; Ability to understand and learn from financial reports.

Physical Responsibilities:

• Must be able to exert wellpaced and frequent mobility for periods of up to five hours.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).

The General Manager position is well-suited for you if you possess:

• Highly organized with the ability to handle multiple projects independently.
• Entrepreneurial and analytical mindset with a strong focus on attention to detail.
• Strong business acumen. Ability to see "Big Picture."
• Ability to manage a fastpaced, highvolume, clean, customerfocused restaurant.
• As a requirement of the position, all Shift Supervisors and Managers must be trained

and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health.

Should the Shift Supervisor or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Supervisor or Management capacity.

• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Bachelor's degree in hospitality, communications, or businessrelated field preferred; High School diploma or GED required.
• Minimum 2+ years of experienc