Account Manager Mlc Large Property - Hartford, United States - The Hartford

The Hartford

Verified Company

Hartford, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Account Manager - OA09HN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.

Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Supports Underwriting in the sales acquisition process.

Provides support for Commercial Middle Market Large Property new business and renewal policy account coordination, review, essential services, rating, prepare work orders for quoting and issuance of middle market business.

Serves as the point of contact for agents in handling inquiries and requests. Communicates with customers to request needed information and resolves problems.

Job Duties/Accountabilities

Sales Support:

Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection.

Responsible for reviewing, preparing work orders for rating and issuing policies. Applies screening criteria in accordance with guidelines. Communicates with customers to obtain needed and required underwriting information and resolves problems. Supports sales efforts and strategies.

Workload/Desk Management:
Responsible for handling high volumes of transactions. Effectively balance quality, and timeliness while working alongside the Underwriter to Manage a Book of Business). Multi-task, prioritize and manage daily work activities.

Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, so that others can easily determine what needs to be done and effectively continue the work and respond to customers as needed.

Maintains an effective pending/diary/follow-up system. Maintains a professional/organized work area.

Required Competencies:
Understands and Supports Organizational Vision and Strategy and Embraces Change

Stays current on issues potentially impacting his/her work, including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals, internal initiatives, etc.
Understands and aligns own work plans, activities and decisions to help fulfill all commitments within established timeframes
Seeks information about the vision and strategies for his/her team, department and The Hartford overall
Possesses the necessary knowledge of business concepts to achieve business results

Works Effectively - Is Autonomous and Thinks Critically

Manages own time and workload efficiently: balances multiple priorities to fulfill all commitments within established timeframes
Identifies the benefits and opportunities of change and quickly alters approaches to implement and support change efforts
Modifies own work activities and methods to eliminate waste and inefficiency
Attends Regional Office Meetings to understand priorities of the Office and works hand in hand with the Underwriter to achieve Regional Office Goals

Pursues Self Development

Constantly seeks opportunities to learn and acquire new skills
Ensures that lessons learned are applied to future situations
Strives to learn and understand dynamics of the territory, Book of Business Knowledge

Building effective relationships and partnerships

Words and actions are consistent; demonstrates company core values and principles
Is open and honest in all dealings internally and externally; treats others with fairness and respect
Seeks to resolve conflicts in a productive manner without assigning blame or claiming credit
Supports others who request assistance and/or information
Advances collective team mission as well as individual goals
Builds effective relationships with Agents

Values Customers

Acts with appropriate urgency when responding to customer inquiries or requests
Sets high standards and continually evaluates self against performance targets
Demonstrates professionalism and establishes credibility and rapport in all customer interactions: Personally enhances The Hartford's reputation
Serves as the Single Point of Contact for agents on service related/problem resolution

Demonstrates Effective Communication Skills

Listens carefully and asks probing questions to understand others' needs or perspectives (peers, business partners and customers)
Speaks clearly and concisely to effectively convey information or express opinions; clearly explains complex or technical information in a way that is helpful to listeners
Keep others informed so there are no unnecessary "surprises"
Tailors communication content and method to the audience; anticipates how messages are likely to be received

Qualifications:

Prior Commercial Market Insurance industry experience as an Account Manager (or similar) at either an insurance carrier/agency
Knowledge of the following