Vr Gaming App Developer Support Specialist - Austin, United States - Webhelp

Webhelp

Verified Company

Austin, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Service/Support

Location

Austin, Texas, United States of America***Job Title:VR Gaming App Developer Support Specialist (Temporary) (Austin Onsite)

Job Description:

In the role of Temp VR App Developer Support Specialist, you will assist developers through case management, troubleshooting, ticket resolution and provide continuous improvement for our client.

Our Developer Support Specialists have a passion for the gaming community and provide a high level of attention to detail when resolving tickets for the VR gaming developers.

REIMAGINE YOUR CAREER
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then the Developer Support Specialist position at Concentrix + Webhelp is just the right place for you

This position is TEMPORARY
If hired Recruiter will discuss additional details on length and options for permanent employment.

As a Temp VR App
Developer Support Specialist, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation.

And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time.

We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix + Webhelp, there's real career (and personal) growth potential.

In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

Escalate nonstandard submissions
Report on trends and advocate for platform level solutions
Communicate with developers and internal partners about their ticket inquiries
Use problem solving skills, in conjunction with tools and resources, to resolve nonstandard and/or escalated issues
Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
Solve problems or offer solutions that are that are generally unstructured and require extensive clarification
Maintain indepth knowledge of client products and/or services

YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.

Other qualifications for our
Developer Support Specialist role include:

Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution
Meticulous attention to detail
Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
Tolerance for repetitive work in a fastpaced, high production work environment
Ability to work as a team member, as well as independently and collaboratively
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
Ability to work with and wear VR equipment daily and for extended periods of time if needed
Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
Skilled in multitasking; including the ability to be flexible and adapt to changes quickly
Strong computer navigation skills and PC Knowledge

ADDITIONAL REQUIREMENTS

18 Years of age or older with a completed High School Diploma or GED BA/BS degree preferred but not required
Extensive personal or professional experience with video gaming, virtual reality (VR) required
Minimum of 1 to 3 Years of experience in Call Center, Technical Support, Office Administrative or Social Media
Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance.

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.

And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be