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    Account Support Representative - Martinsville, United States - SPARC GROUP LLC

    SPARC GROUP LLC
    SPARC GROUP LLC Martinsville, United States

    3 weeks ago

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    Description

    The Account Support Representative assures high quality customer service by resolving product/service problems, providing product information and processing product orders for wholesale accounts. This includes assisting wholesale accounts (i.e Macys, Costco, Belk), sales reps and management with inquiries and maintaining effective communication to provide on-going support to internal and external customers. This position provides account support and requires analytical skills, attention to detail and the ability to follow up.

    Responsibilities:

    Process product orders and provide prompt and efficient response and resolution to all customers requests.

    Assist customers, sales reps and management with inquiries or issues concerning orders.

    Analyze, review and process customers request for return authorization and credits.

    Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.

    Provide technical and/or product information as required to respond to customer inquiries.

    Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.

    Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers. Monitor and communicate needs for final order confirmations.

    Collaborate with the vendor compliance team on new account requirements, vendor requirement changes and other brand initiatives.

    Provide documents and change process recommendations as needed to resolve and prevent chargebacks.

    Perform such other duties as directed by the supervisor

    Must be flexible and willing to accept change

    Ability to handle difficult situations

    Qualifications:

    High School diploma or its equivalent; Associates degree in related field preferred

    3+ years of related professional experience

    Customer Service Certification preferred

    Must display a mastery of intermediate Customer Service skills

    SAP and EDI experience required

    MicroStrategy experience preferred

    Excellent telephone communication skills

    Excellent listening skills

    Strong written and verbal communication skills

    Strong computer skills (internet, mainframe, Excel & Word)

    Strong organizational skills with the ability to multitask

    Ability to work in a fast paced environment

    Able to use Excel pivot tables

    Adhere to regular in-office presence, including to engage in in-person team interaction, meetings and collaboration.

    Perform other duties as assigned by supervisor as the company retains the right to change duties to this position.

    Must have authorization to work in the United States.

    Physical Requirements:

    Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.

    Ability to maintain regular and timely attendance consistent with the ADA, FMLA, and other federal, state and local standards and Companys policy.

    Ability to remain in a stationary position for up to 8 hours per day

    Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day

    Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods

    Ability to position self to reach at or below shoulder level

    Must meet departmental attendance and punctuality requirements

    SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law. We are also committed to the full inclusion of qualified individuals in the job application and interview process.

    Employees are expected to perform the essential functions of the position satisfactorily. In accordance with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act Amendments Act (ADAAA), and applicable state disability laws, it is the policy of SPARC to provide a reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. If a reasonable accommodation is required to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources department

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