Residential Counselor - San Francisco, United States - Raphael House of San Francisco

Raphael House of San Francisco
Raphael House of San Francisco
Verified Company
San Francisco, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Full Time Residential Counselor
for home-like family shelter

Department:
Family Services Department

Reports to:
Senior Residential Manager

Summary:


Since 1971, Raphael House has been at the forefront of providing homeless and low-income families in the San Francisco Bay Area the personalized family-centered solutions they need to build brighter futures.

Raphael House is a 100% privately funded and community-supported organization.


Our success rate is unmatched:
more than 85% of all Raphael House families go on to aHousee long-term housing and financial stability.

Raphael House is dedicated to ending homelessness.

We tailor prescriptive services for each family to provide them with the necessary wellness support, education and skills to assist them in obtaining housing, employment and self-sufficiency.

The families at Raphael House have experienced a multitude of traumas, often including the loss and separation from loved ones, their homes and communities.

As a result of the difficult experiences they have endured, families may develop challenges with interpersonal relationships and safe parenting.

Children may exhibit challenging behaviors and difficulty expressing emotions in age appropriate and healthy ways. Raphael House understHousethese issues and aims to provide opportunities for healing through stability, compassion, and client empowerment.


Summary of Position:

Residential counselors work eight hour shifts covering residential floors (6:30am—2:30pm and 2:30pm10:30pm) and agency reception area (6:00am—2:00pm and 2:00pm10:00pm). At least one weekend shift is expected.


Key Responsibilities:

-
When on residential floors_**:


  • Maintain security and peacefulness of three residential floors
  • Assist families in following the established program (e,g, policies and procedures) with clear expectations at a reasonable pace and in accordance with their own ability
  • Accurately record each family's progress in accordance with the program, daily and nightly
  • Know what constitutes formal Incident Reporting and complete all paperwork and direct communications within the time expectations
  • Follow health and safety protocols, including but not limited to, daily temperature screenings of residents and social distancing measures
  • Participate in Case Planning Meetings as schedule permits
  • Remain vigilant to the needs of residents
  • Lead evening activities for toddler aged children
  • Complete security rounds of residential areas
  • Prepare vacated residential rooms for intakes
  • Respond timely to crisis to alleviate the disorder and maintain the peace and safety of the household
  • Complete daily duties and short
- and long-term projects in a timely and organized fashion

  • Be knowledgeable of and follow security procedures at all times
  • Be familiar with fire and earthquake evacuation and general emergency procedures
  • Perform various clerical duties such as record keeping, handling phone lines
  • Other duties as assigned
-
When at reception desk_**:


  • Master use of the phone system, voice mail, and intercoms
  • Follow health and safety protocols, including but not limited to, daily temperature screenings of individuals entering/leaving the building and social distancing measures
  • Notify appropriate staff about visitors and deliveries
  • Provide callers information about RH and assist with referrals to other agencies
  • Ensure that main entrance is secure and peaceful
  • Complete incident reports and distribute to program staff working with the family, the Senior Residential Program Manager, and Director of Family Services
  • Redirect all families to their case manager when additional information is shared about their situations or needs. Limit discussion of residents regarding their cases of program situations by redirecting them to either case manager or residential floor counselor.
  • Handle residential situations discreetly when no other program staff is available
  • Be familiar with confidentiality policies
  • This include family information requested from a third party, other staff members, and/or other individuals
  • Fairly and consistently uphold program policies and procedures
  • Know how to activate and deactivate the alarm system
  • Be knowledgeable of and always follow security procedures
  • Be familiar with fire and earthquake evacuation and general emergency procedures
  • Keep reception area clean and presentable
  • Perform various clerical duties such as record keeping, document coping, faxing, mail, etc
  • Limit discussion of residents regarding their cases of program situations by redirecting them to either case manager or residential floor counselor
  • Make accurate log entries on clients entering/exiting the building or program issues
  • Perform and
  • Work with clients dealing with personal crisis through strength based nonjudgmental approach
Other duties as assigned


Raphael House Professional Conduct:


  • Model appropriate behavior through honest
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