Director of Operations - Houston, United States - Dankleafs

Description

Texas Tobacco Import is a premier distributor of high-quality tobacco products, dedicated to serving our customers with excellence and integrity.

We are seeking an experienced and dynamic Director of Operations to lead our facility's operations, drive sales, and ensure top-notch customer service.

• Manage and supervise all aspects of floor operations to ensure efficient workflow and high productivity.
• Develop and implement standard operating procedures (SOPs) to enhance operational efficiency.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.

• Lead, mentor, and develop a highperforming team of employees.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive and inclusive work environment that encourages teamwork and professional growth.

• Drive sales strategies to meet and exceed company targets.
• Identify new sales opportunities and develop relationships with potential clients.
• Close sales deals and negotiate contracts with key customers.

• Ensure exceptional customer service standards are maintained.
• Address and resolve customer inquiries and complaints promptly and effectively.
• Build and maintain strong customer relationships to enhance loyalty and retention.

• Ensure compliance with all industry regulations, company policies, and safety standards.
• Conduct regular safety audits and implement corrective actions as necessary.
• Stay updated on industry trends and regulatory changes affecting the tobacco distribution sector.

• Develop and manage the operational budget to ensure costeffective practices.
• Monitor financial performance and implement strategies to improve profitability.
• Prepare and present regular reports on operational and financial performance to senior management.

• Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).
• Minimum of 710 years of experience in operations management, with at least 5 years in a leadership role within the tobacco industry.
• Proven track record of managing large teams and driving sales growth.
• Strong understanding of tobacco industry regulations and compliance requirements.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and make informed decisions to optimize operations.
• Proficiency in using operational management software and tools.

• Competitive salary and performancebased bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Monday to Friday

• Management: 5 years (required)
• Operations management: 5 years (required)
• Distribution center: 5 years (required)