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Wake Forest University Raleigh, United StatesAssistant Director, Ticket Operations, Department of Athletics page is loaded · Assistant Director, Ticket Operations, Department of Athletics · Apply · locations · Winston Salem, NC · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R · App ...
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Assistant Director, Ticket Operations, Department of Athletics - Raleigh, United States - Wake Forest University
Description
Assistant Director, Ticket Operations, Department of Athletics page is loadedAssistant Director, Ticket Operations, Department of Athletics
Apply
locations
Winston Salem, NC
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R
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The Assistant Director, Ticket Operations is responsible for managing the daily operations of the ticket office as it relates to event creation utilizing Paciolan ticket software, event management, processing ticket orders, ticket distribution, customer service, conflict resolution and enforcement of NCAA regulations related to the sale and distribution of tickets to intercollegiate athletic events and non-intercollegiate events.
Job Description
Essential Functions:
Provides exceptional customer service to walk-up customers at Ticket Office window; responds to customer questions and telephone inquiries. Researches, investigates, and resolves problems as they occur in an effort to provide the Best Fan Experience in the state of North Carolina
Sells and prints tickets on Paciolan ticketing software for football, mens and womens basketball, baseball, mens and womens soccer, and non-intercollegiate events.
Coordinate priority seating allocations and distribution of ticketsResponsible for ticket operations management for events and home games for Wake Forest Athletics. Assists with other University projects and events as needed.
Plan renewal campaigns for baseball, womens basketball and mens & womens soccer
Assist with renewal efforts for football and mens basketball
Authorizes and processes credit card sales, accepts cash or checks, and applies payment to the Paciolan system.
Contributes ideas and viewpoints on strategic and operational plans
Coordinate the hiring and training of part-time employees
Liaison to ticket sales team to assist with inventory, creation and execution of group sales initiatives utilizing Fevo platform
Adheres to NCAA regulations regarding ticket sales at home athletic contests to include recruits, high school coaches, players families, the general public, boosters, and donors.
Reports any potential ACC and NCAA rules violations to the Assistant AD of Ticket Operations or Compliance Office.Required Education, Knowledge, Skills, Abilities:
BA/BS with working knowledge of sales and customer service and one year experience. An equivalent combination of education and experience may be accepted.
Unquestionable integrity and a strong sense of professional ethics.
Evidence of being self-starting, self-motivating, organized, entrepreneurial and creative in formulating and presenting solutions to customers over the phone and in person.
Proficiency in Microsoft Office Suite and familiarity with CRM software solutions. Experience with Paciolan preferred.Excellent customer service skills including listening, clear communication, empathy, adaptability, and patience.
Ability to research and organize information and data accurately and with an attention to detail.
Ability to prioritize and to execute multiple tasks in a time-sensitive, pressurized environment.
Knowledge of NCAA rules as they pertain to intercollegiate ticket operations.
Ability to communicate, both orally and in writing, with varied constituents; general public, students, coaches, administrators.
Ability to handle cash, checks and credit card sales.
Flexibility to work evenings and weekends.
Valid driver license with good driving record; must be insurable.
Accountabilities:
Responsible for own work
Additional Job Description
Time Type Requirement
Full time
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform.
Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest
seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.
In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the
basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status
and
encourages qualified candidates across all group demographics to apply.
About Us
About
WFU:
Wake Forest University, formed in 1834, has experienced decades of growth and innovation.
WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.
The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.
Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning.Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service.
The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual.The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse.
Wake Forest fosters compassion and caring for others.Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue.
Furthermore, it strives toward a society in which good will, respect, and equality prevail.To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.
The University is comprised of:
the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.
Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.
Wake Forest employs approximately 2,772 full and part-time faculty and staff.Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).
Since its founding, the university has adopted the mottopro humanitate
, which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive
initiative.
Winston-Salem, North Carolina
Wake Forest is located in Winston-Salem, North Carolina, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.
Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.
Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.
Winston-Salemoffers many of the amenities of a large city but with the sense of community and quality of life of a smaller town.
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Assistant Director, Ticket Operations, Department of Athletics professionals in Raleigh
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Stephanie Ladd
Senior Clinical Research Professional