Customer Service Specialist - Titanic, OK, United States - Infinity Systems

Infinity Systems
Infinity Systems
Verified Company
Titanic, OK, United States

1 week ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description
Your work environment

Almost every person in Germany has had contact with it - the family office of the Federal Employment Agency. With approximately 9.51 million customers, it is the largest service provider for family benefits nationwide. With 113 locations and over 5,000 employees, it helps families secure the livelihood of their children.


Are you interested in being part of our Family Office of Tomorrow as a team? Exciting tasks await you, bring in your expertise and personality.

We look forward to your support as an Assistant for Family Benefits at the Federal Employment Agency.

  • Your tasks and responsibilities
  • Recording of change notifications and issuance of documents (applications for child benefit and child allowance)
  • Clarification of general inquiries with medium difficulty in the area of child benefit and child allowance
  • Qualified acceptance of child benefit and child allowance applications
  • Support of customers in selfentry of data and selfservices (onsite support)
  • First point of contact for advice seekers regarding general questions about family benefits and other family policy benefits
  • Taskspecific management of customers
As a prerequisite, you bring

  • Completed vocational training (ideally in the commercial sector or in the fields of administration, social security or law)
  • Alternatively, a middle school diploma and at least two years of professional experience with tasks and requirements comparable to the advertised position
  • Basic knowledge of the organizational structure in customer service at the family office
  • Basic knowledge of the types of benefits and procedures in the field of child benefit and child
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