Jobs
>
Atlanta

    VCF Support Account Manager - Atlanta, United States - Broadcom Corporation

    Broadcom Corporation
    Broadcom Corporation Atlanta, United States

    3 weeks ago

    Default job background
    Description

    Please Note:

    • If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)
    • If you already have a Candidate Account, please Sign-In before you apply.


    Job Description:


    The VMware Cloud Foundation (VCF) division enables organizations worldwide to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.


    With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX, and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud.

    Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few benefits of having a private cloud infrastructure powered by VMware Cloud Foundation.


    Together, our bold group of technology professionals with diverse backgrounds, spanning engineering, products, marketing, partners, professional services, and global support services, focuses on what can be best for the largest enterprises, governments, financial services, healthcare, manufacturing, and educational institutions of the world.


    The Elevator Pitch:
    Why will you enjoy this new opportunity?


    As a part of the Global VCF Support organization, a VCF Support Account Manager (VCF SAM) is responsible for optimizing and personalizing our customer's reactive and proactive support experience by advocating their requirements and priorities that drive sift resolution, and maximum uptime and removing technical blockers.

    The role provides a unique opportunity to interact daily with top-tier, strategic customer organizations from varied industries and allows you to have a significant impact on the customers' experience and success.

    You will build strong relationships with the customer(s) and various internal teams, with frequent collaboration across technical, sales, and operational teams to drive adoption and consumption of VCF and ensure that VMware by Broadcom is delivering overall best-in-class Support services.


    Success in the Role:
    What are the performance outcomes over the first 6-12 months you will work toward completing?


    Within the first 2 months, you will complete onboarding, build familiarity with the tools we use daily in Support, and start to build relationships with key internal and external stakeholders.

    You will update and maintain an accurate record of your customers' most important activities. You will begin to lead customer-first interactions like kickoff calls and support weekly/quarterly reviews with minimal oversight.

    You will also start working with customers to understand their VCF objectives and priorities and prepare to obtain a VCP certification before the end of 6 months.


    Within the first 4 months, you will have a good understanding of your customer's product usage, business use cases, and technical architecture, and build trust among internal teams and customers.

    You will also have consistent control of low to medium-level escalations and complete the quarterly trainings.

    Within the first 6-9 months, you will be comfortable being the customer's technical liaison inside the support organization.

    You will have your VCP Certification in the first 6 months and have the ability to:

    proactively ensure that Support Requests (SRs) are driven to resolution without any gaps, independently run advanced-level escalations, work with peers for opportunities to enhance process/workflow internally, maintain customer retention rate of 90% or above, identify SR trends and create action plan(s) as required, and increase customer confidence in our platform and Support delivery.


    The Work:
    What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

    You own and are responsible for driving our premier customers' support experience.

    The type of work will include but not be limited to the following:


    • Coordinate and lead recurring weekly/biweekly/monthly meetings with your customers to review their SR portfolio, identifying status, dependencies, and prioritization. Actively monitor and manage SR activity and trends using custom reports for additional insights. Update internal records regularly with the latest customer actions, priorities, and sentiment for leadership perusal.
    • Oversee and direct Support Requests to the proper resources. Understand customer environment architecture and business use cases and ensure that information is available to internal teams when necessary to assist with quick problem resolution.
    • Act as the single point of contact for the management and escalation of all Support-related activities by partnering with Account Teams and TAM (where applicable). Drive escalations to resolution within Support and Product Engineering groups by acting as the customer liaison and effectively communicating the technical issues and business impacts internally and externally.
    • Coordinate all remote and onsite support engagements and lead get-well plans for customers to identify negative trends and act accordingly with internal teams to improve the Support experience.
    • Provide advice and guidance to ensure successful ongoing usage and adoption of VCF and its components. Maintain current functional and technical knowledge of at least one product and provide best practice recommendations and answers to informal customer questions.
    • Identify affected customer environments, communicate, and assist with the resolution of any VMware Security Advisories.
    • Work with the Proactive Services team to identify potential issues in customer environments and communicate them to customers along with the impact and steps for resolution.
    • Document and deliver formal and informal root cause analyses as needed for critical customer situations.
    • Participate in Executive Business reviews and provide details that identify issue trends, corrective actions, and training opportunities based on customer SR data.

    Requirements:

    • 5+ years related experience.
    • Bachelor's degree. Relevant years of experience in lieu of degree may be considered.
    What is the leadership like for this role? What is the structure and culture of the team like?


    The hiring manager for this role is a part of several Senior leaders in the VCF Support organization with multiple years of experience in customer-facing roles.

    The team is proud of the unique model within Support that emphasizes collaboration, transparency, and career growth.

    Additionally, we believe that open and respectful communication between peers and managers establishes a great culture that attracts diversity and promotes inclusion.

    In this role, expect to be challenged occasionally to bring your best, and your efforts will be widely acknowledged and rewarded.

    Additional

    Job Description:
    Compensation and Benefits

    The annual base salary range for this position is $78,000 - $130,000.


    This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.


    Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time.

    The company follows all applicable laws for Paid Family Leave and other leaves of absence.

    Broadcom is proud to be an equal opportunity employer.

    We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.

    We will also consider qualified applicants with arrest and conviction records consistent with local law.


    If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

  • Spectrum Industries

    Account Manager for Inside Sales

    1 week ago

    Spectrum Industries South Fulton, United States

    This is BRUNATA-METRONA For generations, and for generations to come: The sustainable use of resources and our environment has always been the fundamental principle of our family business and our services for the real estate industry. We enable millions of people to efficiently a ...

  • Accountants One

    Accounting Manager

    5 days ago

    Accountants One Atlanta, United States

    A US subsidiary of a growing privately held (non-private equity) global manufacturer of packaging equipment is looking to add an Accounting Manager (a new in-office position) for their North American operations. The company, which primarily distributes and services the equipment ...

  • TPS Group Company

    Accounting Manager

    2 weeks ago

    TPS Group Company Atlanta, United States

    Accounting ManagerDirect HireAtlanta Metropolitan AreaSalary: $110,000-$120,000 / yearPosition SummaryOur client, a comprehensive, high-end information security services firm, is looking for an Accounting Manager to join their team. This individual will be a technically skilled a ...

  • Tandem/Neal Associates

    Account Manager

    1 week ago

    Tandem/Neal Associates Atlanta, United States

    Position- Account Manager - 30% travel · Base Salary - up to 115K · Commission- Up to 60% · The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by d ...

  • Aquent

    Account Manager

    4 weeks ago

    Aquent Atlanta, United States

    Job Description:We are looking for an experienced Account Manager to join our Agency clients team on a part time basis. This role with 20 hours a week with the possibility of expansion. The Account Manager owns the client relationship to ensure a superior client experience by pro ...

  • Entertainment Industry

    Accounting Manager

    2 weeks ago

    Entertainment Industry Atlanta, United States

    Job Description · Job DescriptionJob titleAccounting ManagerReports toVice President of Accounting · Job Description · : · The Accounting Manager is responsible for the completion of financial transactions into the corporate records on a monthly schedule and provides support ...

  • SearchLogic Recruiting LLC

    Accounting Manager

    2 weeks ago

    SearchLogic Recruiting LLC Atlanta, United States

    Immediate need with industry leading airline support company for an Accounting Manager, a key member of our rapidly growing business. Reporting to the Controller, you will manage and work with members of the Accounting team, which is responsible for timely financial close and com ...

  • Floor & Decor

    Manager Accounting

    2 weeks ago

    Floor & Decor Atlanta, United States

    In-depth knowledge of GAAP, financial reporting, financial statement analysis, and internal controlsAbility to analyze, solve problems, and adapt to changing organizational and operational needsStrong verbal and written communication skillsCustomer service oriented – provide exce ...

  • Entertainment Industry

    Accounting Manager

    5 days ago

    Entertainment Industry Atlanta, United States

    Job title · Accounting Manager · Reports to · Vice President of Accounting · Job Description: · The Accounting Manager is responsible for the completion of financial transactions into the corporate records on a monthly schedule and provides support in all areas relating to fina ...

  • Phxholdings

    Accounting Manager

    2 weeks ago

    Phxholdings Atlanta, United States

    PHX Holdings LLC is a management group with the unique vision of inspiringour partners to transform through a strategic roadmap and equipping our makers through investment, striving for excellence, and sharing in success. We conduct the evolution of Maker communities and are seek ...

  • Etherio

    Accounting Manager

    2 weeks ago

    Etherio Atlanta, United States

    About Etherio · At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our c ...

  • InComm Payments

    Accounting Manager

    2 weeks ago

    InComm Payments Atlanta, United States Full time

    Overview · When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around ...

  • Cantaloupe, Inc.

    Account Manager

    2 weeks ago

    Cantaloupe, Inc. Atlanta, United States Full time

    Responsibilities · : Handle problem recognition, research, and any issues pertaining to the client's work · Manage projects across multiple internal functions, with extreme attention to detail · Manage stakeholder expectations, both internally and externally · Identify, eval ...

  • The Waldinger Corporation

    Accounting Manager

    2 weeks ago

    The Waldinger Corporation Atlanta, United States

    Advanced math, bookkeeping, and accounting skillsAbility to mentor and develop existing and incoming team members to build bench strengthStrong communication skills including active listeningGreat customer service skills, including interpersonal conversation, patience, and empath ...

  • CHRIS 180

    Accounting Manager

    2 weeks ago

    CHRIS 180 Atlanta, United States

    Current job opportunities are posted here as they become available.This position reports to the Controller. The Accounting Manager is accountable for the day-to-day accounting operations of the company, to include the production of periodic financial reports, maintenance of an ad ...

  • Ashley Nicholson - State Farm Agent

    Account Manager

    2 weeks ago

    Ashley Nicholson - State Farm Agent Atlanta, United States Full time

    ROLE DESCRIPTION: · As an Account Manager - State Farm Agent Team Member for Ashley Nicholson - State Farm Agent, you are vital to our daily business operations and customers' success. As a licensed account manager, you will be responsible for assessing customer's insurance needs ...

  • Surya

    Account Manager

    5 days ago

    Surya White, United States

    Surya is a leading home décor company known for its innovative designs and high-quality home accessories. We offer a wide range of products including area rugs, pillows, throws, lighting, accent furniture, and art that are sold through global retailers, distributors, interior des ...

  • Clyde Hill - State Farm Agent

    Account Manager

    3 days ago

    Clyde Hill - State Farm Agent Atlanta, United States Full time

    Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversatio ...

  • Vantage Data Centers

    Technical Account Manager, NA

    3 weeks ago

    Vantage Data Centers Atlanta, United States

    À PROPOS DE VANTAGE DATA CENTERS · Vantage s'engage à être un lieu de travail d'inclusion, d'équité, de respect et d'acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d'apprendre des expériences de chacun. · Vantage Data Centers alimente, re ...

  • Kerry Mitchell - State Farm Agent

    Account Manager

    5 days ago

    Kerry Mitchell - State Farm Agent Atlanta, United States Full time

    Benefits:401(k) matching · Bonus based on performance · Competitive salary · Paid time off · ROLE DESCRIPTION: · As a Account Manager - State Farm Agent Team Member with Kerry Mitchell - State Farm Agent, you will generate the kind of exceptional client experiences that reinforc ...