Member Operations Specialist - Chicago, United States - Alliant Credit Union

Alliant Credit Union
Alliant Credit Union
Verified Company
Chicago, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Responsibilities:


  • Ensures service level agreements (SLAs) with regard to response time for product servicing and maintenance are met.
  • Reviews, qualifies, opens and closes deposit accounts and ATM/debit cards.
  • Verifies authorized signatures, listed information and address for fraud management.
  • Participates in testing of software releases and enhancements making appropriate recommendations in the transacting system in partnership with other teams such as Information Systems.
  • Provides support to management regarding departmental and organizational process improvement projects initiatives.
  • Handles routine and complex membership inquiries with a goal of first pointofcontact resolution and limited escalation while maintaining member experience expectations.
  • Assists management in identifying opportunities to increase service quality and escalate highlevel member issues to other stakeholders.
  • Assists management with identifying areas of business opportunities for effective and efficient process improvement and participates in the prioritization of process improvements.
  • Acts as a member advocate making sure member experience remains at expected levels while supporting the credit union philosophy, SLA and NPS goals.

Education:


  • High School Diploma or Equivalent
  • Minimum


  • Bachelors Degree

  • Business, Finance or Related
  • Preferred

Experience:


  • 2+ Years' Experience in Banking, customer service or related Minimum
  • 2+ Years' Experience in Financial institutions Preferred

You'll benefit from:


  • Competitive medical, dental, and free vision benefits
  • Paid parental leave
  • Competitive compensation plan
  • Gym memberships discounts
  • Generous PTO and banking holidays off
  • Tuition reimbursement
  • 401k with immediate employer match and vesting
  • Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives._
  • The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice._

Pay:
$47, $71,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Hybrid work

Ability to Relocate:

  • Chicago, IL 60666: Relocate before starting work (required)

Work Location:
Hybrid remote in Chicago, IL 60666
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