Building Access Technician - Flagstaff, United States - Northern Arizona University

Northern Arizona University

Verified Company

Flagstaff, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values.

We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU's culture of excellence.

Special Information

This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation.

Opportunities for remote work are rare.

Under the general direction of the Manager, Building Access Services (BAS), the
Building Access Technician works closely with other Facility Services trades.

The Building Access Technician aids in the repair and maintenance of NAU building locks and security to ensure a safe campus without disruption to university functions.

This position maintains record of university building access information and prepares basic reports with information related to building access plans to be used for recommendations.

Locksmithing Services - 60%

Inspects, installs, removes, replaces, and repairs manual and electronic locking and security devices according to established standards.
Practices and implements baseline skills in manual and electronic locking and security devices Assists in locksmithing services to ensure campus facilities are properly secured.
Gathers and analyzes basic information related to institutional building access safety plans to be used for recommendations.
Escalates issues and questions to senior staff.
Adjusts doors, and any related hardware to doors are closing and latching in a proper manner.
Repairs and/or changes combinations on safes.
Cuts new or duplicate keys from existing keys, patterns or codes.
Helps all shops in maintaining accessibility to the campus for maintenance purposes.
Provides day to day service and maintenance for assigned buildings and equipment maintenance schedules, to ensure the best use of resources available
Assists the supervisor with ensuring a sufficient inventory of materials and supplies.
Maintains current knowledge and skills of industry best practices.
Answers trouble calls of various types in various buildings.
Ensures that OSHA and general safety regulations are maintained.

Customer Service - 20%

Receives and responds to inquiries from campus members regarding NAU building access policies.
Escalates issues and questions to senior staff.
Assists in locksmithing services to ensure campus facilities are properly secured
Communicates weekly schedule, and any changes to it, with supervisor or lead, as directed.
Maintains frequent communications with building managers, project managers and other trades in regard to work request status and ongoing projects.
Gives and receives information regarding work processes by text messages, twoway radio

- responds to work order requests and needs for assistance through various communication methods.

Coordinates with contracted trades for timely project completion. Independently notes, establishes plans, (long term and short term) for repairs, improvements, and upgrades to facilities and equipment.
Confers with supervisor and lead on a regular basis, discussing work processes and problems, receives counseling and instructions.
Maintains effective communication with all customers across campus, and foster a team relationship that allows for collaborative problem solving and process improvement.
Takes part in initiating measures to improve customer service.

Admistrative Responsibilties - 15%

Accountable for submitting daily work logs and completing work order repair information.
Responsible for submitting online forms for Requests of Absence (eROA) and completing timesheet and supplemental pay information for payroll as directed.
May be required to prepare labor and material estimates. Discuss with customers, project managers and/or management staff design requirements and/or design problems with access control systems.
Help prepare documentation and procedures to efficiency of the department with Supervisor.
Maintains shop master key system.

Other duties as assigned - 5%

Minimum Qualifications

High School degree
12 years of relevant experience OR
Any combination of relevant education and experience may be substituted for the educational requirement on a yearforyear basis.

Knowledge, Skills, & Abilities
Knowledge