Service Advisor - Bryan, United States - Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station
2 weeks ago
Description
Dealership:
L0173 Lithia Chrysler Dodge Jeep Ram Fiat of Bryan College Station
Lithia CDJR of Bryan College Station:
Helping satisfied customers drive away with a smile on their face is what we do -
join a team focused on earning customers for life
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
- Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Keeping customer informed of service specials, completion times and service expenses.
Qualifications:
- Previous Service Advisor experience, preferred.
- Prior experience as an automotive technician a plus.
- A team player who is focused on providing exemplary customer service.
- Basic mechanical understanding of an automobile.
- Acceptable driving record and a valid driver's license in your state of residence
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
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